Question: Assignment Instructions: A. Create a document, as the new customer service manager, to help your team understand the four domains of emotional intelligence (self-awareness, self-management, social awareness, and relationship management) by doing the following: 1. Introduce yourself as the new customer service manager to your team, focusing on one of the six company values provided in the scenario. 2. Discuss how you and your team will use one of the following elements of self-awareness in your daily interactions: . emotional awareness . accurate self-assessment self-confidence 3. Discuss how you and your team will use one of the following elements of self-management in your daily interactions: emotional self-control • transparency • • adaptability achievement • initiative optimism 4. Discuss how you and your team will use social awareness to practice empathy in your daily interactions. a. Discuss how unconscious bias may affect ethical decision making on your team. b. Describe two types of cognitive bias, including an example of each bias. 5. Discuss how you and your team will use one of the following elements of relationship management in your daily interactions: influence • . . • . coaching and mentoring conflict management teamwork inspirational leadership a. Discuss how you will create a culture of care within your team. 6. Explain why you and your direct reports will use at least one of the four domains of emotional intelligence to be effective as a team. B. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

Questions: 1. Define the following: a. Management consulting b. Consulting art *e. Integrity d. Objectivity e Competence f. Full scope engagement K. Special study engagement h. Analytical approach and process i. Engagement program j. Post-engagement follow up 2. Why does an organization need the services of an MAS consultant even if everything seems all right in its operations? 3. What are the distinguishing characteristics of MAS engagements? Explain each. 4. What are the advantages of a CPA over members of other professions in rendering management advisory services or consulting work? Explain. 5. Enumerate the practice standards in MAS and explain each. 6. Give at least four provisions of the Code of Professional Ethics for CPAS which must be observed by those engaged in MAS. Explain each. 7. The CPA should provide for client participation in MAS. Explain. 8. Enumerate the different phases in the analytical approach and process and explain each. 9. What are the different stages in…

Think about the main duties/tasks for the Accountant and Auditor occupation. Using the tasks listed, and your knowledge of Self-Determination Theory, for 3 each form of motivation listed below, pick one task that would fit each form of motivation for you. Tell me why the task would likely fit, for you, the specific motivation type noted, and in doing so, demonstrate your knowledge of these motivation types. a. external regulation b. identified regulation c. intrinsic motivation

What is the role of management in information technology?  Enumerate the four organizational assets in an IS Organization. Explain why do the IS  leadership needs to manage these assets?  Search for the Objectives of Technology Department then explain each objective in one or two  sentences  Given the chance to be part of the MIS Organization, what position would you apply for and why?

What Financial Perspective Objectives and Initiatives should I develop when the 3 preceeding perspectives are as follows:CustomerCustomer Satisfaction: Achieve high customer satisfaction scores by ensuring a consistent pattern of positive customer experiences at all customer touchpoints whether person to person, through voice communication, text messages, or over the internet.Internal Business ProcessDraw customers to our channels and streamline the fulfillment process to improve service speed and accuracy.Learning and GrowthDevelop a competent and motivated workforce to drive a customer-centric culture

Reviewing high level processes, interviewing, understanding the business is part of the _____ phase. Group of answer choices Survey Planning Work program Reporting

Introduction to business

Match the following terms with the statements given below: Consulting art Management consulting Full scope engagement Special study engagement Integrity Analytical approach and process Engagement program  Competence in professional work Post-engagement follow up Objectivity Code of Professional Ethics Accountancy Law Competence in performing MAS Independence in mental attitude 1. Ability of the consultant in bringing about a satisfactory relationship with a client, and consequently, the successful completion of an engagement 2. Ability to avoid bias and maintain an impartial attitude in all matters under review. 3. The CPA maintains his role as an objective researcher, analyst or adviser and does not consider himself as part of the management by taking on the role of decision maker. 4. Ability to define client needs, to utilize the analytical approach and process, to apply knowledge of the technical subject matter under consideration, to communicate recommendations…

2   Identifying alternatives and selecting the best among them is part of which of the following activities managers carry out in organizations?   Select one: a. Motivating. b. Controlling. c. Directing. d. Decision making.

Identify why the business analyst needs to have the following skills when recruited by anorganisation:i. Ethical skills.ii. Personal organisation skills.iii. Trustworthiness.  Note: Answers taken directly from the textbook would have to be referenced.