Practical Management Science
Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Question 20 of 50 Which statement is the best example of using partnering language to restore a customer's confidence after a service failure? "I fixed the problem that was causing the issue, so you should be all set now." "I fixed the issue, so I wouldn't worry about the problem happening again." "Let's walk through this together to make sure the issue is fixed." О "That issue is very unusual, so I doubt it will happen to you again."
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Transcribed Image Text:Question 20 of 50 Which statement is the best example of using partnering language to restore a customer's confidence after a service failure? "I fixed the problem that was causing the issue, so you should be all set now." "I fixed the issue, so I wouldn't worry about the problem happening again." "Let's walk through this together to make sure the issue is fixed." О "That issue is very unusual, so I doubt it will happen to you again."
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