Question 2 An oil company must decide whether or not to drill an oil well in a particular area that they already own. The decision maker (DM) believes that the area could be dry, reasonably good or a bonanza See data in the table which shows the gross revenues for the oil well that is found. Decision Drill Abandon Probability Dry (D) $0 0.3 No structure(N) Open(0) Closed (C) Seismic Results Reasonably good(G) $85 $0 0.3 Drilling costs 40M. The company can take a series of seismic soundings at a cost of 12M) to determine the underlying geological structure. The results will be either "no structure", "open structure or "closed structure. The reliability of the testing company is as follows that is, this reflects their historical performance. Bonanza (B) Note that if the test result is "no structure the company can sell the land to a developer for 50 m. otherwise (for the other results) it can abandon the drilling idea at no benefit to itself Dry(d) 0.7 0.2 0.1 $200 m $0 0.4 Conditional Probability for a given state of nature Keasonably good) 0.3 0.3 0.4 Bonanza (6) 0.1 0.4 0.5

Have you figured out what makes service methods unique?

Hurry please: Do you believe that social media have any impact on customer service. If yes how? Explain!

Dear Junior Associate   I’ve just finished my meeting with Kevin.  He provided us additional information about the events that transpired.  Since you are already in this case, I would highly appreciate if you can draft our advice to Kevin, taking into account the additional information he has provided.    Here are some notes I managed to take down:     Kevin has always understood that the clause on ‘Services’ is an important term. Although he did not communicate this to Marie on this particular occasion, he pointed out that in a previous equipment hire about three months ago for a wedding event, he told Marie that it is very important that the equipment should be of acceptable quality and fit for the particular purpose disclosed.  Marie replied, ‘I am your sister. I will never let you down.  I guarantee you that my equipment is the best in Australia.’   Marie has sent Kevin demand letters, asking him to pay $10000 for the equipment hire, plus the amount for the damaged smoke and fog…

Describe the role of an IT help desk in an organization. What are the key responsibilities of IT support staff, and how do they handle common technical issues?

Explain the concept of Total Cost of Ownership (TCO) in IT resource management and its importance in decision-making.

Background ZumaJay International, a software developer, employs you as Global Corporate Security Manager. Your company employs 5,000 workers in 15 countries, including UK, USA, Germany, India, China, and Russia. Last year, the firm made almost £1bn. The UK Office in 22b Canary Wharf, London, is proposing an access control upgrade. ZumaJay International is the only tenant.  JumaJay's Canary Wharf headquarters. This office handles group communications, administration, IT (including servers), and software development. 100 people will work. Visitors, clients, and contractors use the premises for meetings, but the public cannot. Staff and tourists may park in the basement of the three-story structure. The main building contains a lobby and reception desk at its front entrance/exit. The building has a back entrance/exit. Visitors, clients, and contractors utilize the front entrance/exit; deliveries use the back. The basement parking immediately beneath the building has one entrance/exit from…

Define the term "IT service" and provide examples of different types of IT services commonly used in organizations.

Describe the significance of system monitoring and alerting in effective system management.

Is there a point in implementing the Cyber Kill Chain Model?