Describe the role of an IT help desk in an organization. What are the key responsibilities of IT support staff, and how do they handle common technical issues?

Discuss the role of technology in modern continuity planning. How can organizations leverage technology for better preparedness?

You’re responsible for updating the contract details for a third party contracted manufacturer of Marmite on SAP, our supply chain management software. You need to liaise with different people in different departments to gather the information: volumes from planning, pricing from manufacturing and location from transportation. There is one day left to complete the task and yet, despite repeated requests by email and phone, your contact in manufacturing has not responded to your request. So I would like to hear from you: • What steps would you take to gather the information before the deadline? • If you couldn’t obtain the information before the deadline what would you do? • If you weren’t successful in obtaining the information before the deadline, how would you fee

Discuss new ways for employees to use Web-based self-service applications in their companies that will help save time and money. Describe not only the applications and how they work, but how they can save the company money and time. Be sure to include disadvantages to the process from the point of view of the employee.