Question 1 (30 marks) – Word Limit: 350 General job scope of the Front Desk Officer of hotel is as follow: Perform daily check-in and check-out duties for hotel guests Handle guest inquiries and assist to solve guest problems Suggest how managers of a hotel should design motivating jobs for a Front Desk Officer by using Job Characteristics Model. Specific suggestions should be given.

Question 1 Identify and discuss the potential influence of two of the following trends and changes in the external environment on the design and implementation of human resource practices. How do these trends change Human Resource functions such as recruitment, training and development, compensation, employee relations among others? Aging of the labor force • Life expectancy (76.9 years); Workers 55 years and older are about 27% of workforce; Increase in knowledge workers Workers who responsibilities involve more planning, decision-making, problem-solving, rather than merely physical execution Increasing diversity in the workforce (women and minorities) • 2010 – White (64%), Hispanics (16%), Black (12%), Asian (4%) • 2050 – White (46%), Hispanic (30%), Black (14%) • Women 47% of the workforce, will reach 50% by 2020 • 80% of women with school-going children employed Increasing number of foreign-born employees Highly skilled immigrants • Low skilled immigrants Multi-generational…

i need the differences in a table

2.1 One aspect of the role of workplace leader and manager is to facilitate continuous improvement in the workplace. Most workplace systems have quality systems to ensure there is the capacity to measure and monitor the correct applications of policy and to help to facilitate improvement. Give two examples of quality systems that can be applied in the workplace, ensuring both are relevant and applied in the health sector (your responses do not have to be for quality systems applied in your current work context, but these may be used). Explain:The purpose of the quality systemThe main components of the quality systemsMeasures and monitoring that can be applied to look for improvement2.2 Leading and managing groups effectively requires knowledge of how groups function and how groups react to different styles of leadership.Explain the stages of group formation and give examples of how different personalities or roles can influence the group formation processGive four (4) examples of…