PepsiCo operates about 8 plants and hires an estimated 8,000 employees across the Southern Africa region. Several of their brands exceed R1 billion in annual sales revenue: Fritos, Lay's, Simba and Doritos just to name a few. Operations management is the focus of the firm—from designing products for new markets, to meeting changing consumer preferences, to adjusting to rising commodity costs, to subtle issues involving flavours and preservatives. The operations management function is under constant cost, time and market pressure. The Chairman and Chief Executive Officer Ramon Laguarta is determined to ensure that the organisation gains a significant market share over the next 10 years and in achieving this he has convened a meeting with the operations management function to develop a workable strategy for the organisation. As the operations management head based at Headquarters, you have been invited to this meeting and given a brief on the issues that you are expected to address during your interactions with the CEO.

Participants create a mission statement for the work you do.    Use the these questions in Defining Your Mission •    Why do customers remember us? •    How do customers feel after they deal with us? •   What do customers tell their friends about us?    Q1:  What is your mission statement?   You can just answer these three questions or come up with a specific statement.

You are the manager of Canadian markets for Excite Travel, a firm that provides incentivetravel, meeting management and event planning to a range of companies from the tech startup to the Fortune 500. In your department, you have reporting to you two customer serviceagents who work with clients from the design phase to implementation. Anna, the longerserving agent, is great at providing ongoing service to Excite Travel’s established market; herrevenues are about 20% higher than those of the other agent, Maria. Maria, less experiencedthan Anna, has been very effective in bringing onside new clients for the firm and has showna skill for innovation; her revenues have been growing at a faster rate than Anna’s. In a recentcareer discussion, Maria has indicated some impatience with her lack of opportunity at ExciteTravel.Each year, Excite Travel provides an annual bonus to each of its employees. The bonusassigned to each person takes into account not only the revenue produced but also the…

What is two specific recommendations to enhance the performance Walmarts Organization?