Outstanding Customer service is the hallmark of cruising. A fifteen-day vacation on a cruise ship is supposed to be a wonderful thing. Norwegian Cruise Lines, however, appears to have forgotten this. No sooner did they leave the port in Miami; passengers began noticing that things weren't quite right. Instead of a tranquil trip, passengers were treated with the sounds of... maintenance. The sounds of hammers and grinders were omnipresent. Dust filled the air as decks were sanded down – so much that several passengers had to visit the infirmary with respiratory problems. It was so bad that close to 500 angry passengers organized a meeting. They confronted the captain, whose response was to walk out. Norwegian's response after the incident was not much better. One has to wonder how many of the passengers will ever cruise on Norwegian again.

Identify and describe two specific work tasks where people are preferable to machines and two specific work tasks where machines are preferable to people.  Why do you feel people or machines are better suited to your choices?

Is the employer required to make the requested acommodation? Assume the person is a qualified individual with a disability Yes, No or Maybe A front desk agent is injured in a diving accident and must use a wheelchair for the rest of his life.  He can return to work at the front desk, but the hotel would have to lower a part of the front desk for him to talk to the guests.   A lawyer in a hotel’s legal department is diagnosed with a permanent anxiety disorder from being a lawyer too long.  He asks for an office in a quiet part of the building and permission to take extra breaks when necessary to help him stay calm.   A new food server has epilepsy.  She wants the restaurant to stop the flashing lights on the Christmas tree near the front door while she’s working because they can cause her to have seizures.   A hotel reservations agent asks to work online at home because her disability makes it difficult to get to work.  All the other reservations agents work in…

Cruise lines will often organize that sport celebritie   s will join the passengers for a particular theme. Some of them focus on golf with instruction on board and golf games at every other port of call.  Select one: True False