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Business
Operations Management
Order Number of Dollar Value Number Line Items of Order 1 4 1000 8 1440 2 1600 4 6 920 10 1800 6. 8 1200 7 8 2700 8. 4 1560 5 1780 10 5 1000 Totals 60 $15,000

Order Number of Dollar Value Number Line Items of Order 1 4 1000 8 1440 2 1600 4 6 920 10 1800 6. 8 1200 7 8 2700 8. 4 1560 5 1780 10 5 1000 Totals 60 $15,000

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Question

Lissette Jones, the materials manager for an upscale retailer,
wants to measure her customer service level. She has collected the
following representative data.

Assuming that orders 1–6 and 8–10 shipped on schedule:
(a) Calculate the customer service level using the percentage
of orders that shipped on schedule.
(b) Calculate the customer service level using the percentage
of line orders that shipped on schedule.
(c) Calculate the customer service level using the percentage
of dollar volume that shipped on schedule.
(d) Which of these measures would you recommend to
Lissette?

Order Number of Dollar Value Number Line Items of Order 1 4 1000 8 1440 2 1600 4 6 920 10 1800 6. 8 1200 7 8 2700 8. 4 1560 5 1780 10 5 1000 Totals 60 $15,000
Transcribed Image Text:Order Number of Dollar Value Number Line Items of Order 1 4 1000 8 1440 2 1600 4 6 920 10 1800 6. 8 1200 7 8 2700 8. 4 1560 5 1780 10 5 1000 Totals 60 $15,000
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