Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homeshe builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by formercustomers. Enter an X in the appropriate columns to indicate whether the following measures are leading or lagging and financial ornonfinancial indicators of Taylor Construction's fınancial performance:Leading Lagging Financial Nonfinancialа.Number of customer complaintsb. Employee turnoverС.Net profit per house constructedd. Turnaround time on customer design changesе.Hours of training per employeef.Average labor cost per houseg. Dollars invested in new equipmenth. Grade (quality) of brass fixturesi.Variances between budgeted and actual costs of building a house>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Indicators Leading:- look forwards at the future outcome. Lagging:- what is lag behind from…

omers. Enter an X in the appropriate columns to indicate whether the following measures are leading or lagging and fin inancial indicators of Taylor Construction's financial performance: Leading Lagging Financial Nonfinancial Number of customer complaints Employee turnover Net profit per house constructed Turnaround time on customer design changes Hours of training per employee Average labor cost per house Dollars invested in new equipment Grade (quality) of brass fixtures Variances between budgeted and actual costs of building a house > > > > > > >

omers. Enter an X in the appropriate columns to indicate whether the following measures are leading or lagging and fin inancial indicators of Taylor Construction's financial performance: Leading Lagging Financial Nonfinancial Number of customer complaints Employee turnover Net profit per house constructed Turnaround time on customer design changes Hours of training per employee Average labor cost per house Dollars invested in new equipment Grade (quality) of brass fixtures Variances between budgeted and actual costs of building a house > > > > > > >

FINANCIAL ACCOUNTING

10th Edition

ISBN:9781259964947

Author:Libby

Publisher:Libby

Chapter1: Financial Statements And Business Decisions

Section: Chapter Questions

Problem 1Q

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Taylor Construction builds custom homes in Dallas, Texas. Brandon Taylor knows that his future depends on the quality of the homes he builds and the service he provides to customers. Most new-customer sales arise from word-of-mouth advertising by former customers.Identify the balanced scorecard perspective for each measure in the exercise. Perspective a. Number of customer complaints Internal business processesCustomerLearning & growthFinancial b. Employee turnover Learning & growthFinancialInternal business processesCustomer c. Net profit per house constructed Learning & growthFinancialInternal business processesCustomer d. Turnaround time on customer design changes Learning & growthInternal business processesCustomerFinancial e. Hours of training per employee Learning & growthFinancialInternal business processesCustomer f. Average labor cost per house CustomerLearning &…
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