Nick is a call centre manager monitoring a call to see if his employee, Ed, is protecting their customer's data by applying data protection principles. Click on the issues below that Nick should work with Ed to improve, and then click Submit. A. Before the caller is connected to Ed, she hears a recording informing mer that her call may be monitored or recorded. B. Ed answers the call, asks the customer for her name, email address, marital status and age, and notes her responses on a piece of paper before accessing her file. C. At the end of the call, Ed asks the customer if she would like to receive emails about sales and other company offers. D. Ed is told "no" and logs this answer in the customer's file to omit her from the email lists. E. Ed then throws the paper with his notes into the waste and takes the next call.

Chemistry
10th Edition
ISBN:9781305957404
Author:Steven S. Zumdahl, Susan A. Zumdahl, Donald J. DeCoste
Publisher:Steven S. Zumdahl, Susan A. Zumdahl, Donald J. DeCoste
Chapter1: Chemical Foundations
Section: Chapter Questions
Problem 1RQ: Define and explain the differences between the following terms. a. law and theory b. theory and...
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Nick is a call centre manager monitoring a call to see if his
employee, Ed, is protecting their customer's data by applying
data protection principles. Click on the issues below that Nick
should work with Ed to improve, and then click Submit.
A. Before the caller is connected to Ed, she hears a recording informing
her that her call may be monitored or recorded.
B. Ed answers the call, asks the customer for her name, email address,
marital status and age, and notes her responses on a piece of paper
before accessing her file.
C. At the end of the call, Ed asks the customer if she would like to receive
emails about sales and other company offers.
D. Ed is told "no" and logs this answer in the customer's file to omit her
from the email lists.
E. Ed then throws the paper with his notes into the waste and takes the
next call.
Transcribed Image Text:Nick is a call centre manager monitoring a call to see if his employee, Ed, is protecting their customer's data by applying data protection principles. Click on the issues below that Nick should work with Ed to improve, and then click Submit. A. Before the caller is connected to Ed, she hears a recording informing her that her call may be monitored or recorded. B. Ed answers the call, asks the customer for her name, email address, marital status and age, and notes her responses on a piece of paper before accessing her file. C. At the end of the call, Ed asks the customer if she would like to receive emails about sales and other company offers. D. Ed is told "no" and logs this answer in the customer's file to omit her from the email lists. E. Ed then throws the paper with his notes into the waste and takes the next call.
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