Mr. Ahmed, manager of the Bara Gali Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during peak check-in time of 3:00 p.m. to 5:00 p.m. Observation of arrivals during this period shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Mr. Ahmed is considering three plans for improving guest service by reducing the length of time that guests spend waiting in line. • The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under this plan, noncorporate guests would choose any of the remaining four lines. • The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of five clerks became available. This option would require enough lobby space for a substantial queue. • The use of an automatic teller machine (ATM) for check-ins is the basis of the third proposal. This ATM would provide about the same service rate as would a clerk. Because initial use of this technology might be minimal, Mr. Ahmed estimates that 20% of customers, primarily frequent guests, would be willing to use the machines. (This might be a conservative estimate if guests perceive direct benefits from using the ATM, as bank customers do. A report shares that 95% of customers globally use ATMs.) Mr. Ahmed would set up a single queue for customers who prefer human check-in clerks. This line would be served by the five clerks, although Mr. Ahmed is hopeful that the ATM will allow a reduction to four. Answer the following question considering the information provided in case study: Determine the average amount of time that a guest spends checking in. How would this change under each of the stated options? (present you answer while calculating the operating parameter of each queuing system (presented in table) and Which option do you recommend? State your reason
Critical Path Method
The critical path is the longest succession of tasks that has to be successfully completed to conclude a project entirely. The tasks involved in the sequence are called critical activities, as any task getting delayed will result in the whole project getting delayed. To determine the time duration of a project, the critical path has to be identified. The critical path method or CPM is used by project managers to evaluate the least amount of time required to finish each task with the least amount of delay.
Cost Analysis
The entire idea of cost of production or definition of production cost is applied corresponding or we can say that it is related to investment or money cost. Money cost or investment refers to any money expenditure which the firm or supplier or producer undertakes in purchasing or hiring factor of production or factor services.
Inventory Management
Inventory management is the process or system of handling all the goods that an organization owns. In simpler terms, inventory management deals with how a company orders, stores, and uses its goods.
Project Management
Project Management is all about management and optimum utilization of the resources in the best possible manner to develop the software as per the requirement of the client. Here the Project refers to the development of software to meet the end objective of the client by providing the required product or service within a specified Period of time and ensuring high quality. This can be done by managing all the available resources. In short, it can be defined as an application of knowledge, skills, tools, and techniques to meet the objective of the Project. It is the duty of a Project Manager to achieve the objective of the Project as per the specifications given by the client.
Read the case study carefully and answer the questions at the end.
Mr. Ahmed, manager of the Bara Gali Hotel, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has five clerks on duty, each with a separate waiting line, during peak check-in time of 3:00 p.m. to 5:00 p.m. Observation of arrivals during this period shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Mr. Ahmed is considering three plans for improving guest service by reducing the length of time that guests spend waiting in line.
• The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under this plan, noncorporate guests would choose any of the remaining four lines.
• The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of five clerks became available. This option would require enough lobby space for a substantial queue.
• The use of an automatic teller machine (ATM) for check-ins is the basis of the third proposal. This ATM would provide about the same service rate as would a clerk. Because initial use of this technology might be minimal, Mr. Ahmed estimates that 20% of customers, primarily frequent guests, would be willing to use the machines. (This might be a conservative estimate if guests perceive direct benefits from using the ATM, as bank customers do. A report shares that 95% of customers globally use ATMs.) Mr. Ahmed would set up a single queue for customers who prefer human check-in clerks. This line would be served by the five clerks, although Mr. Ahmed is hopeful that the ATM will allow a reduction to four.
Answer the following question considering the information provided in case study:
Determine the average amount of time that a guest spends checking in. How would this change under each of the stated options? (present you answer while calculating the operating parameter of each queuing system (presented in table) and Which option do you recommend? State your reason
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