Match the steps to the correct form of answering a mixed review: * step 1 step 2 step 3 step 4 apologize and if necessary ask them to DM or call the relevant hotline O O O thank the reviewer о O O promise to do something about the situation оо O O Teras address the positive comments O O O O

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Match the steps to the correct form of answering a mixed review: *
step 1
step 2
step 3
step 4
apologize and
if necessary
ask them to
DM or call the
relevant
hotline
O
O
thank the
reviewer
O
O
promise to do
something
about the
situation
O
O
address the
positive
comments
Transcribed Image Text:Match the steps to the correct form of answering a mixed review: * step 1 step 2 step 3 step 4 apologize and if necessary ask them to DM or call the relevant hotline O O thank the reviewer O O promise to do something about the situation O O address the positive comments
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