Max has identified the need to make changes in the efficiency of his customer service department. In general, he will make changes in which three of the following categories? A) environment, technology, and peopleB) structure, technology, and people C) mission, structure, and peopleD) mission, environment, and process

1. In the context of a service-based organization, delivering high-quality services isessential to achieve customer satisfaction and loyalty.a. List and explain five dimensions of quality, in the context of a service-basedorganization, that are particularly important for delivering high-quality services tocustomers.b. List and explain how five real-world service-based companies have excelled inmeeting these dimensions to achieve customer satisfaction and loyalty.2. Operations management plays a crucial role in promoting sustainability withinorganizations.a. Briefly describe how operations management practices can contribute tominimizing environmental impact, reducing waste, and optimizing resourceutilization to achieve sustainable business operations.b. Provide five specific examples of how companies have successfully implementedsustainable operations management practices to benefit both the environment andtheir overall business performance. 3. Create a cause-and-effect diagram…

Some of the successful companies (e.g. Ford, Toyota, Google etc) organize their production and operations functions around ten critical decision areas in operations. These areas are: Goods and services designQuality ManagementProcess and Capacity DesignLocationLayout DesignHuman Resources and Job DesignSupply Chain ManagementInventorySchedulingMaintenanceConsider a business (goods or services business) you are familiar with or search one online. Consider their operations function. Write a paragraph (5-8 sentences) on each of the 10 areas above on their operations function

Exercise 22-18 (Algo) Performance measures-balanced scorecard LO A3 Midwest Manufacturing uses a balanced scorecard as part of its performance evaluation. The company wants to include information on its sustainability efforts in its balanced scorecard. For each performance measure below, indicate the most likely balanced scorecard perspective it relates to: customer, internal process, innovation and learning, or financial 1. Customer feedback on sustainability reputation 2. Dollar sales of green products 3. Market value 4. CO2 emissions 5. Operating cash flow 6. Percentage of energy used from renewable sources 7. Average price of green products 8. Number of solar panels installed 9. Pounds of waste recycled 10. Gallons of water used

A representation of the system of interest and the entities that provide inputs to, or receive outputs from, the system of interest is referred to as a: Select one: O a. logical DFD. b. physical DFD. O c. context diagram. O d. systems flowchart.

a) List down at least FIVE (5) kind of managers, other than Operation Manager, and explain their function. b) Define; i. Quality from producer point of view, and from customer point of view ii. Quality Management System (QMS) and Total Quality Management (TQM) iii. Statistical Process Control (SPC) c) Solve for the two scenarios as below; i. Six young boys selling "Flaming" burger as part time job to get an extra income. Which one is the most productive if their selling performance are given as in Table Q2c(i). Note: Performance is depending on how many burger sold/day by each boy. ii. 'DobyBox' is a coin operated self-service laundry. The owner received a report of 10 washing machines breakdown for one year as in Table Q2c(ii). Construct a c-chart graph using 3o control limits and comment the result.

Write an executive summary of what was discussed in Unit 4 about the new healthcare business or service line. It should also include the following information: A unique mission statement Vision statement How will your business (product and services) benefit society? Financial information What assets are involved? What debts? Debt versus equity Debt ratio Financial cash flow A synopsis of anticipated operational expenses (be sure to include items such as staffing) A synopsis of anticipated revenue (Who is going to pay you? Are there regulations or oversight attached to the revenue stream?) Summary of your future plans

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thi s is a strategic management question 1.How does a business evaluate its strategic choices?

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