MANAGING EX-PAT PERFORMANCE –This case is about an employee named Angela Watson. Angela an ex-pat from Indonesia has been working for Smiling Clowns, West and East Africa Region for a number of years. Since she was reassigned to Ghana a year ago, her performance has drastically decreased in quality. Setting Smiling Clowns, Inc. hosts provides live entertainment for International events, children’s parties, corporate functions. Smiling Clowns West Africa Region, headquartered in Ghana has approximately 250 employees. The majority of the employees work as clowns, the company also employs jugglers, magicians, and balloon artists. Background Angela is the only lead entertainer and event coordinator, a Home Country employee from Indonesia. She has been fighting with her spouse, especially since her husband also working in another company in Ghana was laid off from work. Money is now very tight in Angela’s household. She is reported to be arriving at events late and will tell the hosts all her problems, and leaving earlier than scheduled leaving her Ghanaian colleagues without further instructions and supervision. Normally, Angela can put on a smiling face when at work, but lately, this has been hard to do. On Sunday, Angela broke into tears at the president's child’s birthday party saying they are a lovely family and she wished she had one too. Clients often complain that she over mingles and chats with guests while entertaining. Reports of these performance lapses have been brought to you, the International HR Manager, 1. Identify her required essential tasks and contextual work behavior. 2. Why do you think her performance is declining. Identify the major problems 3. Identify hard, soft, and contextual goals Angela needs to improve upon. Work with Angela to Draft a Performance Improvement Plan.

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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MANAGING EX-PAT PERFORMANCE –This case is about an employee named Angela Watson. Angela an ex-pat from Indonesia has been working for Smiling Clowns, West and East Africa Region for a number of years. Since she was reassigned to Ghana a year ago, her performance has drastically decreased in quality. Setting Smiling Clowns, Inc. hosts provides live entertainment for International events, children’s parties, corporate functions. Smiling Clowns West Africa Region, headquartered in Ghana has approximately 250 employees. The majority of the employees work as clowns, the company also employs jugglers, magicians, and balloon artists. Background Angela is the only lead entertainer and event coordinator, a Home Country employee from Indonesia. She has been fighting with her spouse, especially since her husband also working in another company in Ghana was laid off from work. Money is now very tight in Angela’s household. She is reported to be arriving at events late and will tell the hosts all her problems, and leaving earlier than scheduled leaving her Ghanaian colleagues without further instructions and supervision. Normally, Angela can put on a smiling face when at work, but lately, this has been hard to do. On Sunday, Angela broke into tears at the president's child’s birthday party saying they are a lovely family and she wished she had one too. Clients often complain that she over mingles and chats with guests while entertaining. Reports of these performance lapses have been brought to you, the International HR Manager,

1. Identify her required essential tasks and contextual work behavior.

2. Why do you think her performance is declining. Identify the major problems

3. Identify hard, soft, and contextual goals Angela needs to improve upon. Work with Angela to Draft a Performance Improvement Plan.

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