emotional intelligence. tacit knowledge. Question 23 Which of the following is an advantage of using email communication in Global Corporation? It reduces the problem of information overload. It reduces the frequency of flaming. It is easier to interpret emotional meaning in email messages as they are less formal. It can improve manager-employee relations. uestion 24

QUESTION 18 In expressed his opinion that the new sales territory restructuring plan was not fair to all employees. Clayton, however, shared why he thought the plan was very fair. Even though Roberto disagreed with Clayton's ideas, he nonetheless, listened attentively to what he had to say. Roberto is engaged in the meeting, Roberto confidently a. closed communication. b. intercultural communication. C. ethnocentrism. d. assertive communication.

Q3 (a) Identify the topic sentence and the clincher sentence in the following paragraph.                                                                                                                                         (2 marks) The interpretation of words is a never-ending task for any citizen in modern society. We now have, as the result of modern means of communication, hundreds of thousands of words flung at us daily. We are constantly being talked at, by teachers, preachers, salesmen, public officials, and moving-picture sound tracks. The cries of the hawkers of soft drinks, soap chips, and laxative pursue us into our very homes, thanks to the radio – and in some houses the radio is never turned off from morning to night. Daily the newsboy brings us, in large cities, from thirty to fifty enormous pages of print, and almost three times that amount on Sundays. The mailman brings magazines and direct-mail advertising. We go out and get more words at bookstores and libraries.…

Chuck is a newly promoted supervisor of a large call center. He is tasked by his manager to devise a customer service training and testing manual for new and existing workers. How would he define customer service? Question: If Chuck were to write a training manual on CUSTOMER SERVICE what would that look like? : Communication Definition What role does communication play in customer service? What is effective communication?  What modes of communication do you use with customers? How would one  gain this knowledge and learn from this experience?