Make a list of online shoppers' tech problems. Identify issues affecting internal and external customers of current business software. Talk about website concerns like network, hardware, software, or data quality.

What is the significance of CRM in the e-commerce sector?

Users of data warehouses should be considered. People may be classified into three groups: occasional, frequent, and power users, correct? If this tactic isn't working, look at other ways to categorise your customers.

How significant is cloud computing in the e-commerce industry?

How can businesses determine whether cloud services are right for them?

There are nine crucial elements to an e-commerce process architecture, which is the basis for e-commerce activity in many firms today. Why not mention and extensively describe at least five of these steps?

How does a CRM system support customer service and helpdesk operations? Provide examples.

What are some common features of CRM software that assist with sales and marketing efforts?

Management are very interest in selling direct to customers and aim to make their product available online. You have been asked to advise on a suitable e-business model and to specify a suitable online portal (website) design features/functions. You are asked to pay particular attention to business operations, for example analysing the impact of e-business over traditional processes of the organisation.

Give an explanation of two recent advances in computer technology that have helped to improve the effectiveness of online shopping.