Lq Ls Average Number of customers waiting for service hou Average time customers wait in line Average time customers spend in the system Service time Average Number of customers in the system (waiting or being served) |Wq Ws 1/u hou hou

1. Summarize the service failures associated with this experience. 2. What might the travel agency do to improve its customers’ service experience?

I'm the director of the hospital, and Joint Commission cited my hospital with extended emergency department wait time of 6.5 hours (the national average is 4.7) and  Patient dissatisfaction because of not being treated with respect by the staff.  For the solutions, I came up with 3 recommendations.   Recommendation 1: Fast-Track Area Recommendation 2: Mandated Customer service training  Recommendation 3: urgent care near the emergency department    Discuss how if this is implemented can bring improvement in the Wait-time and patient dissatisfaction in the emergency department in detail

Derek is disappointed in his high-speed Internet service.Although the Internet is seldom down, it kicks into slowmode quite often, which Derek considers to be a failure.He has tried three service providers with varying degreesof success. The number of failures in a typical eight-hourday and the average time to regain high-speed service areshown below. Derek must choose one of the followingoptions. Calculate the system availability for each option.Which service would you recommend?

Jobs arrive at Loaf Machine Shop. Assume the arrival rate is five jobs per hour. Service times (in minutes per job) do not follow the exponential probability distribution. Two proposed designs for Loaf Machine Shop operation are shown. Design Mean Standard Deviation A 6.0 3.0 B 6.25 0.6 What is the service rate in jobs per hour for each design? For the service rate in part (a), what design appears to provide the best or fastest service rate?

A local restaurant is concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest time of the week. During these time periods, about 75 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, they figure they can serve, on average, about 100 customers per hour. The owners now anticipate that in one year, their demand will double from the current demand of 75 arrivals per hour, as long as they can provide good service to their customers.    How much will they have to increase their service capacity to stay out of the critical zone?  That is, how many customers should they be able to plan for? Keep in mind that service capacity utilization rate = arrivals rate / service rate.

Peet's coffee and tea question  in what way might Peet's use CRM system to assist them?

A 3 year-old a computer-controlled fabric cutting machine, which had a $25,000 purchasing price, has a current market (trade-in) value of $10,000 and expected O&M costs of $4,000, increasing by 1,000 per year. The machine is required to have an immediate repair that costs $2,000. The estimated market values are expected to decline by 20% annually (going forward). The machine can be used for another 7 years at most. The new machine has a $40,000 purchasing price. The new machine's O&M cost is estimated to be $4,000 for the first year, decreasing at an annual rate of $100 thereafter. The firm's MARR is 10%. Assume a unique minimum AEC(10%) for both machines (both the current and replacement machine). Using the information above, determine the economic service life along with the optimum annual equivalent cost of the defender (This is an infinite Horizon decision problem). a) n=4 and AEC=Between $8,400 and $8,800 b) n=4 and AEC=Between $8,000 and $8,400 c) n=5 and AEC=Between $8,400 and…

Hospital XYZ is in the market for a new Mammography X-Ray machine and is considering two different products. Machine A costs $20,000 up front and $200 per-use. Machine B costs $14,500 upfront and $265 per-use. At what point these two machines cross over? Which machine should they choose if their estimated number of uses is 15 over this point? Which machine should they choose if their estimate is 4 under?

130) please please help me with this! Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods, about 106 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve, on average, about 162 customers per hour. Use Exhibit 4.6. Furthermore, the owners anticipate that in one year their demand will double as long as they can provide good service to their customers. a. Currently, during these nights, are they in the zone of service, the critical zone, or the zone of nonservice? EXIBIT IS THE PICTURE ADDED O Critical zone O Zone of service O Zone of nonservice b. Next year, after demand doubles, what must the service capacity increase to (at minimum) to stay out of the critical zone?Note:…