Integrated Health was a large private, nonprofit health care system located in Tempe,Arizona. A year ago, the decision was made to implement a computerized medication administration record (MAR) at Integrated Health. During the first year, the MAR system would be implemented at Central Hospital of Tempe. After the “bugs” were worked out, the computerized MAR would be implemented system-wide. The MIS department at Central Hospital was designated as the initiator and direction setter for the project. Art Smith, the Chief Information Officer at Central Hospital assigned Kate Cohen, a programmer/analyst, as project leader. Kate had the responsibility for developing and implementing the MAR project at Central. Kate did the programming work for the MAR and assembled a team from Pharmacy Services, Nursing Services, and Internal Auditing. Members of the project team provided feedback on the software, made suggestions related to user training, and worked on an implementation schedule. Both team members and outside observers recognized the difficulty in developing and implementing the MAR in one year. Nurses’ antagonism toward the project surfaced after their suggestions and recommendations were rejected without explanation. The MAR project was also affected when a management “shakeup” occurred during the project development phase. The MAR was implemented and immediately failed. By 10:00 a.m. on the first day of the implementation, users complained that the system did not work and was too complicated. After hearing nurses’ complaints, physicians expressed concern about patient safety. At 1:30 p.m., Central Hospital’s computer system crashed, and the MAR project was suspended. Early the next morning, we find Kate contemplating what she is going to say when she meets with Central Hospital’s management group later in the afternoon.
Question
Evaluate the importance of trustworthy leadership and trusting followers in managing change in the case and discuss the importance of culture in case
Step by stepSolved in 2 steps
- What is the best decision to make for "The Lorax Harvard Case Study"arrow_forwardWrite a 1000 words report on a case study. You have recently started a new job as a junior operations manager at Pet Kingdom, a petsupplies retailer. You are writing these reports to your line manager, Ms Lionheart, so theappearance and language of your reports need to be professional. CASE STUDY - Forecasting Your line manager, Ms Lionheart, has collected and scrutinised performance data for thecompany. She was concerned that the inventories were high for certain products which hadresulted in significant price reductions and losses for the company. At the same time, thecompany had run out of stock for other items early in the season resulting in unsatisfiedcustomers and lost sales. Ms Lionheart has concluded that the problem was not with thespecific products carried in the stock, but with the quantities ordered by the procurementdepartment for two popular products; Dog Ball Launcher and Lightweight Dog Lead.Dog Ball Launcher is a product carried by the company for the past four…arrow_forwardPlease read the case carefully and answer the questions that follow:Case StudyDaniel Asante is the manager of a small business called The Copy Center, which is located near a largeuniversity. The Copy Center employs about 18 people, most of whom work part-time while going to schoolfull-time. The store caters to the university community by specializing in course packs, but it also providesdesktop publishing and standard copying services. It has three large, state-of-the-art copy machines and severalcomputer workstations.There are two other national chain copy stores in the immediate vicinity of The Copy Center, yet this store doesmore business than both of the other stores combined. A major factor contributing to the success of this store isDaniel’s leadership style.One of the things that stand out about Daniel is the way he works with his part-time staff. Most of them arestudents, who have to schedule their work hours around their class schedules, and Daniel has a reputation ofbeing…arrow_forward
- What is and what are the 5 elements or steps in a Business Impact Analysis? What is and what are the 4 phases in an Incident Response Plan (IRP)? What is a Disaster Recovery Plan (DRP)? What is Computer Forensics and when are the results used?arrow_forwardFlorida Re-Entry Subdivision (aka Recovery, Treatment, and Rehabilitation)The role of the Re-entry subdivision is to provide quality programs to inmates, equipping them with the competencies necessary to become productive, crime-free members of society. Besides the FDC organizational mission statement, the Re-entry Subdivision has its own mission, to provide the most effective rehabilitative care for inmates of any race, religion, age, sex, sexual orientation, marital status, creed, national origin, or color, and to engage in research, development, and teaching programs to reduce both recidivism and dependency. My question is Where can the Florida Re-Entry Subdivision (aka Recovery, Treatment, and Rehabilitation) improve in complying with its stated goals to move the organization towards its mission?arrow_forwardDefine and illustrate three characteristics of a Table data type when used within an RPA project.arrow_forward
- Which framework is utilized to evaluate program safety?arrow_forwardWhat is sensitivity analysis, and how can it be useful to a decision maker?arrow_forwardFill the Table of Matrix of MethodologyNOTE: The content of Phases in the Matrix of Methodology is provided below in the table in the picture and must be based on how to make the following phases for Research Setting, Respondents, Data Gathering Procedure, Data Gathering Instruments, and Statistical Treatment.arrow_forward
- ASQ (The American Society for Quality) Defines a Six Sigma project as: Six Sigma is a method for reducing variation in manufacturing, service, or other business processes. Six Sigma projects measure the cost benefit of improving processes that are producing substandard products or services. Whether in manufacturing or service industries, such projects quantify the effect of process changes on delays or rework. The goal of each successful Six Sigma project is to produce statistically significant improvements in the target process; over time, multiple Six Sigma projects produce virtually defect-free performance. The Six Sigma Black Belt project is one that uses appropriate tools within a Six Sigma approach to produce breakthrough performance and real financial benefit to an operating business or company. The tools are generic. It is the structure of the project and the associated process (improvement model) that distinguish a Black Belt project from other similar quality improvement…arrow_forwardWhat is a disaster manualarrow_forwardRead the scenario below and answer the questions that follow: Bart is a senior manager at ‘Drive Away’ a car sales business in Durban. He is required to provide a detailed report to his CEO and founder of the company who is no longer involved in the day to day running of the business and currently lives in London. The report is based on the research Bart has conducted over the past year regarding the effects of COVID-19 on the business. ‘Drive Away’ has a staff complement of 30 employees, which consists of the CEO/owner; Bart, the senior/general manager; 4 other managers, admin, finance, HR and sales; 10 sales reps; 5 administrators; 5 financial administrators; 1 Personal assistant and 3 general workers. The primary function of the business is the sale of motor vehicles, brand new or used as well as providing a financial service (assisting prospective clients in obtaining vehicle finance and and insurance Explain which data collection method would be the most fitted choice for Bart’s…arrow_forward
- Understanding BusinessManagementISBN:9781259929434Author:William NickelsPublisher:McGraw-Hill EducationManagement (14th Edition)ManagementISBN:9780134527604Author:Stephen P. Robbins, Mary A. CoulterPublisher:PEARSONSpreadsheet Modeling & Decision Analysis: A Pract...ManagementISBN:9781305947412Author:Cliff RagsdalePublisher:Cengage Learning
- Management Information Systems: Managing The Digi...ManagementISBN:9780135191798Author:Kenneth C. Laudon, Jane P. LaudonPublisher:PEARSONBusiness Essentials (12th Edition) (What's New in...ManagementISBN:9780134728391Author:Ronald J. Ebert, Ricky W. GriffinPublisher:PEARSONFundamentals of Management (10th Edition)ManagementISBN:9780134237473Author:Stephen P. Robbins, Mary A. Coulter, David A. De CenzoPublisher:PEARSON