In this exercise, you will analyze the control systems used by a real organization such as a department store, restaurant, hospital, police department, or small company. Your goal is to reveal all the different ways in which managers monitor and evaluate the performance of the organization and employees. 1. At what levels is this organization controlled? 2. What are the output performance standards (such as financial metrics and organizational goals) that managers most often use to evaluate performance at each level? 3. Does the organization have a management system by objectives in place?

Understanding Management (MindTap Course List)
10th Edition
ISBN:9781305502215
Author:Richard L. Daft, Dorothy Marcic
Publisher:Richard L. Daft, Dorothy Marcic
Chapter15: Managing Quality And Performance
Section: Chapter Questions
Problem 1GL: Create a Group Control System Step 1 Form into groups of three to five students. Each group will...
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In this exercise, you will analyze the control systems used by a real organization such as a department store, restaurant, hospital, police department, or small company. Your goal is to reveal all the different ways in which managers monitor and evaluate the performance of the organization and employees. 1. At what levels is this organization controlled? 2. What are the output performance standards (such as financial metrics and organizational goals) that managers most often use to evaluate performance at each level? 3. Does the organization have a management system by objectives in place? If so, describe. If not, guess why not. 5. How important is behavior control in this organization? For exar.ple, how much of managers' time is spent directiy supervising employees? How formalized is the organization? Do employees receive a book of rules to teach them how to perform their jobs? 4. What kind of culture does the organization have? What are the values and norms? What effect does the organizational culture have on the way employees behave or treat customers? Based on this analysis, do you think there is a fit between the organization's control systems and its culture? What is the nature of this fit? How could it be improved?
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