Required:1. How would this behaviour affect customers? How might customersattempt to protect themselves against this behaviour?2. How would this behaviour probably affect profits and employment inthe automotive service industry? Exercise 3: Ethics in BusinessConsumers and lawyers in more than 10 regions accused a prominentnationwide chain of auto repair shops of misleading customers and sellingthem unnecessary parts and services, from brake jobs to front-endalignments."In the face of declining revenues, shrinking market share, and anincreasingly competitive marketperformance of its auto centersgiven product-specific sales quotas- sell so many springs, shock absorbers,alignments, or brake jobs per shift- and paid a commission based on sales[F]ailure to meet quotas.could lead to a transfer or a reduction in workhours. Some employees spoke of the "pressure, pressure, pressure" to bringin sales. This pressure-cooker atmosphere created conditions under whichemployees felt that the only way to satisfy top management was by sellingproducts and services to customers that they didn't really need.Suppose all automotive repair businesses routinely followed the practice ofattempting to sell customers unnecessary parts and services.management attempted to spurThe automotive service advisers were

Business Ethics Ethics can be defined as a set of moral standards used to measure the behaviour of…

How would this behaviour affect customers? How might customers attempt to protect themselves against this behaviour? How would this behaviour probably affect profits and employment in the automotive service industry?

How would this behaviour affect customers? How might customers attempt to protect themselves against this behaviour? How would this behaviour probably affect profits and employment in the automotive service industry?

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Concept explainers

Purchase Process

Purchasing refers to the act of procurement of products or services from a market of resources. The procedures used to accomplish the acquisition of the requisite resources are referred to as the purchasing process. Consumer behavior, customer strategy, product pricing, consumer necessity, and other variables are various parts of the process.

Question

Required:
1. How would this behaviour affect customers? How might customers
attempt to protect themselves against this behaviour?
2. How would this behaviour probably affect profits and employment in
the automotive service industry?

Exercise 3: Ethics in Business
Consumers and lawyers in more than 10 regions accused a prominent
nationwide chain of auto repair shops of misleading customers and selling
them unnecessary parts and services, from brake jobs to front-end
alignments.
"In the face of declining revenues, shrinking market share, and an
increasingly competitive market
performance of its auto centers
given product-specific sales quotas- sell so many springs, shock absorbers,
alignments, or brake jobs per shift- and paid a commission based on sales
[F]ailure to meet quotas.could lead to a transfer or a reduction in work
hours. Some employees spoke of the "pressure, pressure, pressure" to bring
in sales. This pressure-cooker atmosphere created conditions under which
employees felt that the only way to satisfy top management was by selling
products and services to customers that they didn't really need.
Suppose all automotive repair businesses routinely followed the practice of
attempting to sell customers unnecessary parts and services.
management attempted to spur
The automotive service advisers were

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