How emotional intelligence can shapes the workplace.

Describe a time when you/employee used a coping strategy to cope with a situation.  Which coping strategy did you use, and was it effective?

One's personality traits tend to be stable across time and situations. O True False

How can emotional intelligence be used to improve communication styles and relationships?

Do you believe that the motivation for helping behavior is more self-serving (egoism) or selfless (altruism)?  Explain in detail

Management  Discuss the role of emotional intelligence in effective management.

Do you think that emotional intelligence would be important for a manager at FedEx to have? Explain your answer.

Sorry seems to be the hardest word? Is the behavior negative or positive emotions.

Compare and contrast the components of the Big Five Personality Model.  Give examples of the types of behavior common to those who are high and low on these traits (behaviors).

Do you believe that personality tests can be used as a bonding tool with employees? Why, or why not? If you have experience with taking personality tests, feel free to include it as a part of your response.