Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard. Perspectives Internal business process Performance Measures Percentage of defective-product units Customer Return on assets Learning and growth Number of patents Employee turnover rate Net income Financial Strategic Objectives Acquire new customers Customer profitability Percentage of processes with real-time feedback Increase shareholder value Return on sales Retain customers Improve manufacturing quality Develop profitable customers Average job-related training-hours per employee Return on equity Percentage of on-time deliveries by suppliers Product cost per unit Increase proprietary products Increase information-system capabilities Enhance employee skills Profit per salesperson Percentage of error-free invoices On-time delivery by suppliers Increase profit generated by each salesperson Introduce new products Customer cost per unit Earnings per share Number of new customers Minimize invoice-error rate Percentage of customers retained For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.
Balanced scorecard. Following is a random-order listing of perspectives, strategic objectives, and performance measures for the balanced scorecard. Perspectives Internal business process Performance Measures Percentage of defective-product units Customer Return on assets Learning and growth Number of patents Employee turnover rate Net income Financial Strategic Objectives Acquire new customers Customer profitability Percentage of processes with real-time feedback Increase shareholder value Return on sales Retain customers Improve manufacturing quality Develop profitable customers Average job-related training-hours per employee Return on equity Percentage of on-time deliveries by suppliers Product cost per unit Increase proprietary products Increase information-system capabilities Enhance employee skills Profit per salesperson Percentage of error-free invoices On-time delivery by suppliers Increase profit generated by each salesperson Introduce new products Customer cost per unit Earnings per share Number of new customers Minimize invoice-error rate Percentage of customers retained For each perspective, select those strategic objectives from the list that best relate to it. For each strategic objective, select the most appropriate performance measure(s) from the list.
Chapter12: Balanced Scorecard And Other Performance Measures
Section: Chapter Questions
Problem 9EA: Classify each of the following performance measures into the balanced scorecard perspective to which...
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