form the statment do as a manager was the situtation handeld efectively As a manager, how would you handle an employee who was rude to a customer? As a manager, I would take over or have someone take over the interaction at hand to avoid any more conflict for the customer and my employee. Afterwards, I would pull my employee aside and figure out what happened and why it happened. Highlight where there might've been any gaps in communication and also to tell my employee to keep in mind that most interactions that turn this way is because the customer doesn't feel heard. Take a step back if needed. Repeat what is going on and make the customer feel heard so that for next time it doesn't escalate to how it did with maybe some yelling or what have you.
form the statment do as a manager was the situtation handeld efectively
As a manager, how would you handle an employee who was rude to a customer?
As a manager, I would take over or have someone take over the interaction at hand to avoid any more conflict for the customer and my employee. Afterwards, I would pull my employee aside and figure out what happened and why it happened. Highlight where there might've been any gaps in communication and also to tell my employee to keep in mind that most interactions that turn this way is because the customer doesn't feel heard. Take a step back if needed. Repeat what is going on and make the customer feel heard so that for next time it doesn't escalate to how it did with maybe some yelling or what have you.
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