Explain why it is critical for a call center agent to be familiar with the time zones and geography of a particular country.
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Explain why it is critical for a call center agent to be familiar with the time zones and geography of a particular country.
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- DRY infractions are those that fall outside of the guidelines. Why do you think that is?ISO 17799 deals with methods to manage and operate systems. True or falseCourse - Software Engineering A freight forwarding company will develop a tracking system application that can provide convenience for consumers in sending goods to various locations. Some of the conveniences of this application are Consumers can send goods with a home pickup system so that consumers just make an order for delivery of goods, then the goods will be picked up and delivered to the destination location. Consumers can check the position of the goods that are on the way with their smartphone as well as the ease of making payments using various online payment systems. In addition, the application can also be used by companies to track vehicles used for shipping goods with real time information on the position, condition of the vehicle, driver's condition and information on the goods being transported. Question : 1. Using Function Point analysis, calculate the function points for the completion of the application development project and identify the activities carried out for…
- Course - Software Engineering A freight forwarding company will develop a tracking system application that can provide convenience for consumers in sending goods to various locations. Some of the conveniences of this application are Consumers can send goods with a home pickup system so that consumers just make an order for delivery of goods, then the goods will be picked up and delivered to the destination location. Consumers can check the position of the goods that are on the way with their smartphone as well as the ease of making payments using various online payment systems. In addition, the application can also be used by companies to track vehicles used for shipping goods with real time information on the position, condition of the vehicle, driver's condition and information on the goods being transported. Question : 1. To ensure the application quality for meeting the user needs, identify application metrics that need to be measured and how to measure them to ensure that…Define Authenticated Users groupAmateur Sports League You are the new manager for a nonprofit amateur soccer league. The league’s board of directors asked you to develop a disaster recovery plan for its main office. The main office consists of a small storefront with two back rooms: one room is the office, with all of the electronic equipment and paper files; the other is for storage of nonelectronic equipment. The staff members — you, an administrative assistant, and information technology (IT) specialist — work in the office. The electronic equipment in the office includes two desktops, a laptop, an external hard drive for backups, a wireless router, and two printers. In addition, each staff member has a smartphone. Do This: Choose either a natural or man-made disaster. Create a disaster recovery plan for the Amateur Sports League that outlines emergency strategies, backup procedures, recovery steps, and a test plan. Assign staff member's roles for each phase of the disaster recovery plan.
- Video-Rental LTD is a small video rental store. The store lends videos to customers for a fee, and purchases its videos from a local supplier. A customer wishing to borrow a video provides the empty box of the video they desire, their membership card, and payment – payment is always with the credit card used to open the customer account. The customer then returns the video to the store after watching it. If a loaned video is overdue by a day the customer's credit card is charged, and a reminder letter is sent to them. Each day after that a further card is made, and each week a reminder letter is sent. This continues until either the customer returns the video, or the charges are equal to the cost of replacing the video. New customers fill out a form with their personal details and credit card details, and the counter staff give the new customer a membership card. Each new customer's form is added to the customer file. The local video supplier sends a list of available titles to…Description Brightstar Industries You will lead a training session for new employees at Brightstar Industries. You must develop a specific schedule for the following tasks (the estimated duration is shown in parentheses): • First, you need to contact the participants and explain their roles (1 day). Then you must obtain ap- proval from their department managers (3 days). • After you obtain the approval, two tasks can begin at the same time: you can arrange the meeting room (1 day) and prepare an agenda for the initial session (8 days). • When the agenda is ready, you can start two more concurrent tasks: prepare the information pack- ets (3 days) and create visual aids (6 days). • When the meeting room is arranged and the information packets are ready, you can send out an e-mail to participants (1 day). • Finally, after the e-mail is sent to participants and the visual aids are ready, you can conduct the JAD sessions (7 days). QUESTION: Work Breakdown Structure (WBS table) and the…Computer Science Your supervisor has unveiled what she firmly believes is a great new plan that will improve what you do in your department (you may choose what type of business you are in based on your own career interests). After carefully studying the plan, however, you notice a number of potential pitfalls that are likely to make the plan fail (you choose the pitfalls). The problem is that your supervisor is extremely enthusiastic about the plan, and it appears that all of your colleagues are totally on board with it too. If you bring up your concerns, you are worried about being labeled as a negative person. At the same time, if you don't raise your concerns, there is a real chance that the plan will fail, causing real harm to your organization. Your task is to write a message to your supervisor in the form of an email. In it, you will need to do all of the following. Show appreciation for the hard work that went into the plan Identify those aspects of the plan you believe…
- Video-Rental LTD case study Video-Rental LTD is a small video rental store. The store lends videos to customers for a fee and purchases its videos from a local supplier. A customer wishing to borrow a video provides the empty box of the video they desire, their membership card, and payment – payment is always with the credit card used to open the customer account. The customer then returns the video to the store after watching it. If a loaned video is overdue by a day the customer's credit card is charged, and a reminder letter is sent to them. Each day after that a further card is made, and each week a reminder letter is sent. This continues until either the customer returns the video, or the charges are equal to the cost of replacing the video. New customers fill out a form with their personal details and credit card details, and the counter staff gives the new customer a membership card. Each new customer form is added to the customer file. The…Kickback Fraud The kickback is a form of fraud often associated with purchasing. Most organizations expect their purchasing agents to select the vendor that provides the best products at the lowest price. To influence the purchasing agent in his or her decision, vendors may grant the agent financial favors (cash, presents, football tickets, and so on). This activity can result in orders being placed with vendors that supply inferior products or charge excessive prices. Required: Describe the controls that an organization can employ to deal with kickbacks. Classify each control as either preventive, detective, or corrective.Case Study 5 - Homework Question: After the user, has selected items to purchase and then order the items. The user will provide payment and shipping information. The system will respond with confirmation of the order and a tracking number that the user can use to check on order status in the future. The system will also provide the user with an estimated delivery date for the order, which will include all selected items. The user may already have an account with the company with billing and shipping information. Question: Describe the use case into a formal use case format as follows. Use Case Name: Place Order Actors ….. Triggers: …… Preconditions ……… Post-conditions: ……… Basic Flow of Events ……… Alternative Flows …