During the COVID-19 pandemic, a local newspaper decided to still have employees come to the office toprepare their columns for daily prints. In order to do this while maintaining social distancing, the newspaperscheduled different columnists to arrive throughout the day and add their columns to the final newspaperprint. In effect this meant that one columnist would arrive to the empty office, find the official newspaperproof, add their column, and then leave wherein the next columnist would arrive and follow the same steps.Based on the Computer-Supported Cooperative Work (CSCW) matrix, which of the following best describesthe newspaper company's work-process?O Remote, AsynchronousO Co-located, AsynchronousO Co-located, SynchronousO Remote, Synchronous

The matrix addresses two aspects of work contexts: whether cooperation is co-located or…

Answered: During the COVID-19 pandemic, a local…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Bob has worked for Company X for the past 12 years as a supervisor in the mailroom. He has 5 "communication distribution representatives (CDRs)" working for him. Bob is 58 years old and the CDRs are all in their 20's and 30's. He was recently notified that his department is being outsourced and his and the other mailroom positions will be eliminated by the end of the month. During this "notification period" impacted employees (including Bob) could apply for any internal positions open in the company. Company X had 2 customer service representatives (CDRs) open during the notification period. Although this would be considered a demotion, Bob decided to apply for the job in an effort to stay at the company. Out of the 5 CDRs, 3 decided to apply for the CSR positions as well. All internal candidates were interviewed and both positions were filled by the former CDR employees. Bob was very upset about this and demanded to know why he wasn't hired. The response provided to him by Matt Jones,…
Bob has worked for Company X for the past 12 years as a supervisor in the mailroom. He has 5 "communication distribution representatives (CDRs)" working for him. Bob is 58 years old and the CDRs are all in their 20's and 30's. He was recently notified that his department is being outsourced and his and the other mailroom positions will be eliminated by the end of the month. During this "notification period" impacted employees (including Bob) could apply for any internal positions open in the company. Company X had 2 customer service representatives (CDRs) open during the notification period. Although this would be considered a demotion, Bob decided to apply for the job in an effort to stay at the company. Out of the 5 CDRs, 3 decided to apply for the CSR positions as well. All internal candidates were interviewed and both positions were filled by the former CDR employees. Bob was very upset about this and demanded to know why he wasn't hired. The response provided to him by Matt Jones,…
Telbus is an American telecommunications company that provides voice, video, data, internet communications and professional services to businesses, consumers and government agencies. During its long history, TelBus set up operations in international locations in Europe, Asia and Australia. Central Call centre operations for the Australian division were located in Melbourne. The call centre was devoted to inbound calls, which meant that customers could phone in and make a bill or service-related enquiries. Although staff of call centre was required to keep call times within an acceptable range, their primary role was to make sure that customers had their questions answered and to create a sense that customers had been listened to respectfully. TelBus also ran a number of out-bound cold call' campaigns where the purpose was to phone existing customers or potential new clients and provide information about new products and services with a view to increasing the sales and market share.…
Scenario Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a…
Scenario Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a…
Scenario Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a…
Alex target population for his study are the employees of hotels in mindanao. Since there are too many employees in this establishments, he randomly selected 10 hotels and then he considered all employees as participants in this study. What is its ssmpling procedures and its justification.
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Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new…
Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of 3 hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all service calls. A statistical analysis of historical service records indicates that a customer requests a service call at an average rate of one call per 50 hours of operation. If the service technician is available when a customer calls for service, it takes the technician an average of 1 hour of travel time to reach the customer’s office and an average of 1.5 hours to complete the repair service. However, if the service technician is busy with another customer when a new…
NewTel is a telephone company with a policy of filling positions internally through promotions, rather than hiring from outside. Until recently, the company had a strong engineering focus and tended to promote people to senior executive positions from the engineering areas. Consequently, almost all of the company's 14 senior executives joined the company over 20 years ago as junior engineers. There is increasing pressure on NewTel to become more market and service oriented. As a result, four people were hired last year from firms to fill new senior executive positions in marketing and service departments. The external hires were necessary because current employees were not sufficiently qualified. Now, there are signs of tension among senior executives, particularly during budget deliberations where there is limited discretionary spending on new corporate activities. The four new hires have been thwarted in their attempts to have the company invest more in marketing and customer…
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