Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Does the service structure matrix include a range of services?
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- What are the advantages that larger suppliers provide in terms of Managed Services?arrow_forwardWhat are some of the distinctions and similarities between high-contact and low-contact services in terms of operations?arrow_forwardWhy are product formats in service environments so unusual?arrow_forward
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- Explain the need to manage the supply chain.arrow_forwardUsing the Flower of service model how would i would explain how the core product and supplementary services are integrated in the context of an overnight hotel stay?arrow_forwardExplain what features you look for in a well-designed service system.arrow_forward
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