Why are product formats in service environments so unusual?

2.    True or False: You must offer the person a choice of service providers.

Describe the principles of service governance and its importance in large-scale service-oriented systems.

During the Movement Control Order, platforms became a vital service, and as people got more familiar with them, they began to rely on them for everyday requirements. “For example, when we launched the ringgit-to-ringgit Penjana Shop Malaysia Online campaign with the Finance Ministry and the Malaysia Digital Economy Corp in August and September, we found that each new Shopee client who received a Penjana coupon went on to make four additional purchases,” Ho added. Nonetheless, according to Ho, some problems remain, such as market digital literacy, which has been noted from the start. As a result, we will continue to provide free e-commerce education through Shopee University, and the Shopee Education Hub has a wealth of free resources. He said, "We've also put out seller assistance packages, which include shop coupons, promotional advantages, and more." However, according to industry statistics, the Malaysian market still has a lot of room to grow in terms of e-commerce penetration,…