Do you believe a business can achieve competitive advantages without happy employees?

Reflect back on your previous professional experience.  What business-related concerns or issues come to mind?  What management science tools or techniques could you have applied (in hindsight) to bring a better resolution to that concern or issue?

You have recently accepted the position of director for a full-service retirement home that has three components. The first component is for retired individuals and married couples who can still manage on their own but appreciate the amenities such as medical care and having other residents that they interact with through planned activities. The second is for residents who are still relatively healthy but do need assistance for specific tasks such as mobility and the like. The third section is for individuals with chronic health issues and palliative care patients. You have learned during the interview process that the facility has performance and morale issues and that the previous director had a rigid structure, did not allow workers from different roles to interact, and wanted all decisions to be directed to her. This has led to dramatic staff turnover and a larger number of empty units compared to other facilities. As the incoming new director, you will need to address the staff,…

What does your business do poorly,  What problems could be avoided?