Answered: Discuss emerging trends and…

Business

Marketing

Discuss emerging trends and technologies that are shaping the future of CRM in the business landscape.

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

See similar textbooks

Related questions

Q: describe how to develop mission statements, goals, and objectives. Why is this important for you to…

A: Strategic management is an extensive and progressive process that includes the definition,…

Q: Select a company that produces and markets Networking. What are the factors that affect the firm’s…

A: A Networking company is a company that is engaged in the business of producing and marketing…

Q: How does persuasive technology influence user behavior in digital products and services?

A: Persuasive technology, also known as persuasive design or persuasive UX, leverages psychological and…

Q: Describe the benefits and value that TOMS provides to consumers and other stakeholders

A: Customer Value- It creates customer value by providing place, time, form, and possession utility…

Q: Discuss the future implications of CRM in shaping customer-centric business ecosystems.

A: In the rapidly evolving landscape of business, customer relationship management (CRM) has emerged as…

Q: Analyze the impact of CRM on various industries, such as healthcare, e-commerce, and financial…

A: CRM stands for Customer Relationship Management. It refers to process that helps business to…

Q: Form a team and identify several local businesses that would benefit from a CRM strategy. Select one…

A: Let's take an example of a local bakery with 4-5 outlets within the city. What CRM can do for their…

Q: In the context of CRM, discuss the integration of artificial intelligence and machine learning…

A: Customer Relationship Management (CRM) can be defined as the critical corporate tool which is used…

Q: Describe SmartBook.

Q: Discuss the Benefits of Business Environment Analysis.

A: The success of a corporation can be impacted by both internal and external influences, and…

Q: opportunities for meeting the needs of diverse clients

A: Product diversity refers to a company's variety of goods and services. It entails having several…

Q: Explain how understanding the customers' needs , wants and expectations helps an organization…

A: A customer is an individual who purchases goods and services from the market to satisfy their needs…

Q: Analyze the role of CRM in the digital transformation of businesses.

A: CRM stands for Customer Relationship Management. It is a strategy and a set of practices,…

Q: Trends in food and beverage service

A: Marketing is helping the companies in reaching their goals, targets and objectives. Most of the…

Q: ss the role of artificial intelligence and machine learning in enhancing CRM systems. Provide…

A: Please find the answer below.MODERN CRM:By utilising the most recent cloud, mobile, API, and…

Q: Demonstrates of Value Proposition by showing what factors a real business created and raised in the…

A: A value proposition can be described as the innovative features used by the firm for attracting…

Q: Health Informatics, Theoretical Foundations, and Practice Evolution Discuss how health informatics…

A: Health informatics is the activity of gathering, storing, retrieving, and using health information…

Q: what are two main disadvantages of the technolo

A: Following are the two disadvantages of technology: Sedentary habits: Technology typically empowers…

Q: Discuss the common steps involved in the innovation process in depth withrelevant references and…

A: The innovation process is a methodical procedure with multiple interrelated phases that is intended…

Q: How will the technology/ solution/ concept affect businesses and / or society? Why is it important…

A: Technology has disrupted and reinvented many business organizations. It has impacted the way goods…

Q: Imagine you are the Director of Self Driving Car initiative at Uber. There has been a push back…

A: Note: The answer has been framed in a generalized manner.An individual who has a top leadership…

Q: Explain diffusion of innovation with example?

A: An innovation is an new solution that has been transformed into practical reality. For a business,…

Q: Based on the United Nations Sustainable Development Goals (UNSDG), select a company or organization…

A: Company: Tesla, Inc.Wicked Problem: Climate Change Mitigation and Sustainable Transportation Tesla,…

Q: Identify five technology design factors and explain why they are important for your business

A: A number of products and commodities are being offered by organizations these days to the consumers…

Q: Analyze the fresh new technologies that will bring about innovation and the implications that they…

A: New digital technologies are being deployed more broadly across the economy. As a result of this…

Q: Give any three (3) attributes that make internet unique.

A: The first attribute that makes the internet unique is its global reach. The internet is a global…

Q: "In what ways can machine learning algorithms be applied in CRM systems to enhance customer…

A: A kind of Artificial Intelligence (AI) that make use of the data to provide predictions based on the…

Q: Business Model Design and Innovation

A: Business model design is the design that is created for the activities that are performed in any…

Q: In the context of marketing and putting up a knowledge management project, describe four critical…

A: Knowledge management is the work of businesses around the world. In the information management…

Q: Discuss the ethical and societal ramifications of the use and deployment of new technologies?

A: Ramifications means the undesired consequences which any company or individual is supposed to face.…

Q: What are some of the potentially negative impacts of the Internet on a particular industry? Describe…

A: Negative Effects of Internet in Education industry: The Internet has proven to be a double-edged…

Q: What precisely is meant by the term "business impact analysis" (BIA)? What are some of the roles…

A: The capacity to withstand and recover from unforeseen occurrences is essential for guaranteeing the…

Q: Identify 1 key priority for your community from the list of health conditions in the HI-5 article.…

A: The objective of this question is to identify a key health priority for a community, propose a new…

Q: Introduce yourself to your peers by sharing something unique about your background. Explain how you…

A: Greetings, everyone! I'm thrilled to be part of this course and engage with my peers. Something…

Q: Give 5 big roles of technology in the business section

A: Technology has revolutionized the way business operates today. The tools and apps provided by…

Q: benefits of implementing CRM in a business, particularly in terms of customer retention and loyalty

A: Customer Relationship Management (CRM) is a strategic approach and technology-driven process that…

Q: Why product and market innovation is the most critical based on today's industry conditions?

A: Product and market innovation refers to upgrading the existing line of products for the existing or…

Q: Give examples of products and services that make our everyday lives better.

A: A product can be defined as any item which has the capacity to fulfill the needs of the customer or…

Q: 1 article link on Pros & Cons of Technology (can be career specific, business, or life). Write a 4…

A: Disclaimer: Since you have asked multiple question, so we will solve the first question for you. If…

Q: Select two guest service innovations that have revolutionized the hospitality industry in the last…

A: ANSWER : One guest service innovation that has revolutionized the hospitality industry in the last…

Question

Discuss emerging trends and technologies that are shaping the future of CRM in the business landscape.

Expert Solution

This question has been solved!

Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.

SEE SOLUTION Check out a sample Q&A here

Step 1: Emerging Trends and Technologies Shaping the Future of CRM

VIEW

Step 2: Highlights

VIEW

Step 3: Highlights (3-4 pointer)

VIEW

Solution

VIEW

Step by step

Solved in 4 steps

SEE SOLUTION Check out a sample Q&A here

Knowledge Booster

Learn more about

Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, marketing and related others by exploring similar questions and additional content below.

Similar questions

Explain the role of data analytics and customer segmentation in CRM strategies and how they contribute to improving customer engagement.
how can I explain the P.E.R.I.E. model served as a guide to understanding the cause of Obesity
“Data and analytics are integral for any business decision.” explain the statement with examples of Sri Lankan organizations
Describe in depth the NCS's fourteen flagship initiatives.
Benfits of using 3d printing in Community
How can CRM data and analytics be leveraged to make strategic decisions in a business? Provide a real-world example.
How might Amazon use One Medical’s resources and capabilities to create value for its customers and stakeholders?
produce a digital poster presentation applying six United Nations Sustainable Development Goals to an organisation of your choice.  You will need to provide a critical discussion around the extent to which the organisation can be seen to be responsibly aligning its strategies and operations to these Goals.  You must also provide further discussion around what strategic actions this organisation could take to further advance broader societal goals, with an emphasis on collaboration and innovation.
Analyze the impact of the newest technology on our daily lives as well as how they will spur innovation.
Identify one of the emerging technologies (or research stream) in the Gartner, MIT, and World Economic Forum readings. Do additional research include 4-5 citations about the topic. Perform an analysis of the technology and develop a strategic plan by which a company (either existing or new but be sure to specify) may decide to compete. The plan should be clearly supported by a framework or combination of frameworks (e.g. the socio-technical). In a analysis, pay attention to the prescriptions in the Khanna article and how it might help shape a strategy.
E-commerce has had major impacts on both businesses and consumers alike. Some of these impacts are negative and some are positive. Discuss at least one positive and one negative impact ecommerce has had for businesses. Additionally, discuss at least one positive and one negative impact ecommerce has had for consumers.
What arer the implementation of tools for measuring business success?