Dealer Alcoholic Ltd has just declared 1000 workers redundant due to low sales. The MD explained that the various restrictions on social gatherings like funerals, weddings, football activities, clubs, beaches, cinemas etc have affected the purchase of alcoholic products for the past six months. The workers are agitated and have come together to fight what they term as ‘injustice’. Mr. Dzokoto has been selected by the workers to lead them in this fight. At their first meeting, Mr. Dzokoto would always step out to talk to his people before making a decision. This infuriated the Board Chairman who felt they were wasting his time so he walked out and instructed the CEO to apply the earlier decision to sack them. Upon his return, Mr. Dzokoto confronted the CEO on why they didn’t wait for the response from the staff. The CEO claimed the whole issue is centered on the hot temper of the Board Chairman and the consistent consultations with the employees by Mr. Dzokoto.The workers decided to go on strike and the Board Chairman called police to arrest them. He justified his action using a similar incident which was solved in the same manner. The rest of the workers are extremely angry and have been striking for the past week which is affecting production and sales. The attention of the owners has been drawn to this problem and they have asked the Board Chairman to step aside for now until the issues are resolved. a) Assess the errors the Board Chairman, Mr. Dzokoto and CEO made in trying to resolve the issue that they could have avoided. How do you apply the problem-solving cultures to help solve this problem
Dealer Alcoholic Ltd has just declared 1000 workers redundant due to low sales. The MD explained that the various restrictions on social gatherings like funerals, weddings, football activities, clubs, beaches, cinemas etc have affected the purchase of alcoholic products for the past six months. The workers are agitated and have come together to fight what they term as ‘injustice’. Mr. Dzokoto has been selected by the workers to lead them in this fight. At their first meeting, Mr. Dzokoto would always step out to talk to his people before making a decision. This infuriated the Board Chairman who felt they were wasting his time so he walked out and instructed the CEO to apply the earlier decision to sack them. Upon his return, Mr. Dzokoto confronted the CEO on why they didn’t wait for the response from the staff. The CEO claimed the whole issue is centered on the hot temper of the Board Chairman and the consistent consultations with the employees by Mr. Dzokoto.The workers decided to go on strike and the Board Chairman called police to arrest them. He justified his action using a similar incident which was solved in the same manner. The rest of the workers are extremely angry and have been striking for the past week which is affecting production and sales. The attention of the owners has been drawn to this problem and they have asked the Board Chairman to step aside for now until the issues are resolved.
a) Assess the errors the Board Chairman, Mr. Dzokoto and CEO made in trying to resolve the issue that they could have avoided. How do you apply the problem-solving cultures to help solve this problem?
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