Consider an IT organisation. There are two units in the organisation- Application Development and Management Team and IT Operation Team. There exist two separate channels for the customers to communicate the organisation- one between the client and application development team for product creation and alteration and the other channel for the customer to communicate the IT operation team for operational issues. Are there any problems with this model? If you want to set up the IT organisation according to ITIL how you will redesign the communication channels?
Consider an IT organisation. There are two units in the organisation- Application Development and Management Team and IT Operation Team. There exist two separate channels for the customers to communicate the organisation- one between the client and application development team for product creation and alteration and the other channel for the customer to communicate the IT operation team for operational issues. Are there any problems with this model? If you want to set up the IT organisation according to ITIL how you will redesign the communication channels?
Introductory Circuit Analysis (13th Edition)
13th Edition
ISBN:9780133923605
Author:Robert L. Boylestad
Publisher:Robert L. Boylestad
Chapter1: Introduction
Section: Chapter Questions
Problem 1P: Visit your local library (at school or home) and describe the extent to which it provides literature...
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Consider an IT organisation. There are two units in the organisation- Application Development and Management Team and IT Operation Team. There exist two separate channels for the customers to communicate the organisation- one between the client and application development team for product creation and alteration and the other channel for the customer to communicate the IT operation team for operational issues. Are there any problems with this model? If you want to set up the IT organisation according to ITIL how you will redesign the communication channels?
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