Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
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Business metrics or key performance indicators (KPIs) are useful in determining the success of change management efforts by providing a measurable value against which the company can then compare its desired business goal or outcome. Research three business metrics and describe how each is used to measure performance and how a business can use the results from each metric to improve its performance.
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