Assume you are Operations Manager in company, which produces furniture. A. Identify the nature of your output (Is it service or product?). B. Identify the degree of customer contact in the company (will it be high or low?). Explain. C. Identify how difficult or easy it would be for you to measure productivity in the furniture producing company. Explain.
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Assume you are Operations Manager in company, which produces furniture.
A. Identify the nature of your output (Is it service or product?).
B. Identify the degree of customer contact in the company (will it be high or low?). Explain.
C. Identify how difficult or easy it would be for you to measure productivity in the furniture
producing company. Explain.
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- When the idea first occurred to her, it seemed like such a win-win situation. Now she wasn't so sure. Marge Brygay was a hardworking sales rep for Inspire Learning Corporation, a company intent on becoming the top educational software provider in five years. That newly adopted strategic goal translated into an ambitious, million-dollar sales target for each of Inspire's sales reps. At the beginning of the fiscal year, her share of the sales department's operational goal seemed entirely reasonable to Marge. She believed in Inspire's products. The company had developed innovative, highly regarded math, language, science, and social studies programs for the K— 12 market. What set the software apart was a foundation in truly cutting-edge research. Marge had seen for herself how Inspire programs could engage whole classrooms Of normally unmotivated kids; the significant rise in scores on those increasingly important standardized tests bore Out her subjective impressions. Bur now, just days before the end of the year, Marge's sales were $1,000 short of her million-dollar goal. The sale that would have put her comfortably over the top fell through due to last-minute cuts in one large school system's budget. At first, she was nearly overwhelmed with frustration, but then it occurred to her that if she contributed $1,000 to Central High, the inner-city high school in her territory probably most in need of what she had for sale, they could purchase the software and put her over the top. Her scheme would certainly benefit Central High students. Achieving her sales goal would make Inspire happy, and it wouldn't do her any harm, either professionally or financially. Making the goal would earn her a $10,000 bonus check that would come in handy when the time came to write out that first tuition check for her oldest child, who had just been accepted to a well-known, private university. Initially, it seemed like the perfect solution all the way around. The more she thought about it, however, the more it didn't quite sit well with her conscience. Time was running out. She needed to decide what to do. 1. Donate the $1,000 to Central High, and consider the $10,000 bonus a good return on your investment.25) The operations manager suggests a hike in the prices to improve productivity. However, the marketing manager rules this option out. What could be the possible reason for this? A) The industry is characterized by intense competition. B) Product prices are not related to organizational productivity. C) Selling price is negatively correlated to organizational productivity. D) Such an action would lead to reduced employee satisfaction.Part I True/False T F Forecasting has little significance to operations management T F The global economy and international competition has no impact on operational decisions related to cost, productivity or product design. T F Broadly defined, quality refers to the ability of a product or service to consistently meet or exceed customer expectations. T F Operation Management strategy must align with organizational strategy T F A shortage of technology workers has no effect on productivity. T F Service delivery tends to be more customized to the customer’s needs compared to manufactured products. T F An example of an external factor which influences effective capacity is safety regulations. T F The service environment is likely to have more variability than a manufacturing environment. T F The customer is the focal point and customer satisfaction is the driving force in quality management.
- Prepare a managerial report that help Moore Zales decide how to split the group of products being offered between an hour of peak and two hours of off-peak airtime in order to maximize the profits generated for the three hour line-up.1. Discuss how your client may determine the customer cost for its service, including non-monetary costs (time, effort, and perceived risk) When considering Customer Cost, we need to understand the perceived cost of its customer’s. From a customer’s point of view, the costs involved in buying and using a service is only part of the price charged by the supplier. Related monetary and non-monetary costs make up the other costs of the service. Time Office Automation may determine their Customer Cost for its service, including monetary and non-monetary costs, depending on various factors such as: The time taken to perform the service. The costs of the parts used / needed. Labour Costs. The costs their competitors are charging, to provide a competitive rate. A call out fee, time, and money (for fuel, etc) used to drive to the customers location. Cost of shipping. Quality of service, Time Office Automation’s staff has more than 25 years of experience in the field, therefore, could…NBC is a famous and old steel products manufacturing company. For the last several years, there has been a series of complaints from customers regarding the quality and features of the product; the attitude of the employees of NBC; and the availability of the product. But no one cares about the complaints. If asked, some employees try to say that it is a common nature of the customers and other employees blame each other and other departments for the situation. Revenue of the company has been turning from upward to stiff. With all these, the management is perplexed and looking for a direction to move. How do you assess the situation of the company? Explain the key factors which should be addressed for the improvement of the company. Make a list of the quality indicators which indicate the satisfaction level of the customer; satisfaction level of the employee; and growth of the organization.
- 1. In the context of a service-based organization, delivering high-quality services isessential to achieve customer satisfaction and loyalty.a. List and explain five dimensions of quality, in the context of a service-basedorganization, that are particularly important for delivering high-quality services tocustomers.b. List and explain how five real-world service-based companies have excelled inmeeting these dimensions to achieve customer satisfaction and loyalty.2. Operations management plays a crucial role in promoting sustainability withinorganizations.a. Briefly describe how operations management practices can contribute tominimizing environmental impact, reducing waste, and optimizing resourceutilization to achieve sustainable business operations.b. Provide five specific examples of how companies have successfully implementedsustainable operations management practices to benefit both the environment andtheir overall business performance. 3. Create a cause-and-effect diagram…PLEASE ANSWER ALL TRUE OR FALSE 16. Employee satisfaction is a measure of the internal business perspective of the Balanced Scorecard.17. Success in the customer perspective of the Balances Scorecard should lead to improvement in the financial perspective.18. Key performance indicator scorecards that don’t reflect a company’s strategy can be just aseffective as the Balanced Scorecard.33 The business function is defined as "planning, organization, execution, coordination and control activities in order to bring together the materials, machinery and human resources in the hands of the enterprise in a way that will ensure that a certain amount of goods or services are produced at the desired quality, at the desired time and at the lowest possible cost". which one? a) Production B) Financing NS) Human Resources D) Marketing TO) management
- Indicate whether the item below is used as key performance indicators for the areas of (A) Financial, (B) Customer, (C) Internal Process, or (D) Learning and Growth performance. Choose the one best choice. Average trainings provided to employees per year (A) Financial(B) Customer(C) Internal Process(D) Learning and Growth performance.Provie a tool of Management Science similar to line balancing tool and provode the advantages and disadvantages of using that tool.Describe 9 features of a system for monitoring and evaluating the implementation of operational plans.