Understanding Business
Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Based on the framework of the Committee of Sponsoring Organizations of the Treadway Commission or COSO, evaluate one of the situations that appear in the document below:

Case 1: Control Environment and Control Activities: The Importance of Hiring Trustworthy
Employees
Joe and Mary Gray started their multimillion-dollar home electronics and car audio store
chain in Texas in the late 1970s. By mid-1983, their company had grown to 10 stores in 3 states
with 500 employees and gross sales of $30 million. The decline of the oil industry in the mid1980s led to the company losing almost half of their employees. Additionally, as people moved to
more economically viable states, employee turnover continued to increase. During this time, the
Grays needed to fill a recently vacated Controller position in their main office. The position was
crucial and required a person who was highly motivated and knowledgeable of operations. After
interviewing several candidates, they decided to give Jeff Smith the position.
Jeff was nothing like the previous Controller. He was quickly labeled a “maverick” and was
completing tasks that had been languishing for months. Many of the employees noticed Jeff in the
office working early in the morning, late at night, and on weekends. On many occasions, Jeff
stayed at the office all night and through the next day. He was eager to fill in for people away from
the office due to illness, vacation, or business travel. He was improving the efficiency of the office
and the Grays were elated at his performance. Within six months of Jeff’s arrival, the Grays
expanded the Controller duties to include many office operations, and transferred these responsibilities to Jeff. Jeff’s charismatic personality and work ethic motivated many in the office to
improve their work habits and efforts. The general consensus was that Jeff was an “inspired”
choice for the position and had brought about a complete renewal of the business.
Approximately one year after Jeff was hired, Joe Gray noticed some anomalies after completing the physical inventories and year-end closing of the books. He met with Jeff on numerous
occasions to try to resolve the discrepancies, but to no avail. Jeff and Joe worked on identifying
the anomalies for about a month, meeting at the main office one Sunday afternoon to continue
their search. Only Jeff and Joe were in the office that day. They took advantage of Joe’s extra long
meeting table to lay out all of the ledgers and journals on the table in preparation for their search.
After several hours, Joe began to make headway for the first time that afternoon. Jeff excused
himself to take a smoking break while Joe continued to close in on the problem. Twenty minutes
went by and Joe noticed that Jeff had not yet returned. He waited a few minutes and then went to
see where Jeff had gone. Not finding him anywhere in the building, Joe checked outside—Jeff’s
car was gone. Joe tried to call Jeff’s house later that day, but there was no answer. The following
day, Jeff didn’t show up for work. Joe tried to contact him again at home, but he had moved,
leaving no forwarding address.

 

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