Practical Management Science
6th Edition
ISBN: 9781337406659
Author: WINSTON, Wayne L.
Publisher: Cengage,
expand_more
expand_more
format_list_bulleted
Question
apply the concepts of performance appraisals.
Scenario:
John is a marketing manager who consistently exceeds his sales targets but struggles with team collaboration. His manager, Sarah, recently conducted his annual performance appraisal. Despite John's poor teamwork, Sarah rated him highly because of his exceptional sales figures. As a result, John received a bonus, but his team continues to experience internal conflicts due to his lack of collaboration.
Answer the following questions:
- What mistakes did Sarah make in John's performance appraisal?
- How could Sarah have provided more balanced feedback?
- Using what you learned from the video, suggest ways Sarah can address John's teamwork issues without diminishing his strengths.
Expert Solution
This question has been solved!
Explore an expertly crafted, step-by-step solution for a thorough understanding of key concepts.
Step by stepSolved in 2 steps
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Adobe Consulting Services (ACS), a provider of human resources software application systems, prides itself on the variety of benefits it offers to its employees. In addition to health care, pension and vacation benefits, it also offers an attractive family benefits package, including flexible hours, child and senior care assistance, counseling services, adoption assistance, and extended paternity leave. Unfortunately, in recent months, the company's progressive life and work policy has seen negative reactions from several employees, as the following case illustrates. In March 2011, Teresa Wheatly was hired by Adobe as a software account manager. With excellent administrative and technical skills, plus four years of experience in Adaptable Software, Adobe's main competitor, Teresa became a valuable addition to the company's marketing team. As a single mother of two boys in elementary school, Teresa received permission to take Fridays off. She was also allowed to leave early or arrive…arrow_forwardAdobe Consulting Services (ACS), a provider of human resources software application systems, prides itself on the variety of benefits it offers to its employees. In addition to health care, pension and vacation benefits, it also offers an attractive family benefits package, including flexible hours, child and senior care assistance, counseling services, adoption assistance, and extended paternity leave. Unfortunately, in recent months, the company's progressive life and work policy has seen negative reactions from several employees, as the following case illustrates. In March 2011, Teresa Wheatly was hired by Adobe as a software account manager. With excellent administrative and technical skills, plus four years of experience in Adaptable Software, Adobe's main competitor, Teresa became a valuable addition to the company's marketing team. As a single mother of two boys in elementary school, Teresa received permission to take Fridays off. She was also allowed to leave early or arrive…arrow_forwardAdobe Consulting Services (ACS), a provider of human resources software application systems, prides itself on the variety of benefits it offers to its employees. In addition to health care, pension and vacation benefits, it also offers an attractive family benefits package, including flexible hours, child and senior care assistance, counseling services, adoption assistance, and extended paternity leave. Unfortunately, in recent months, the company's progressive life and work policy has seen negative reactions from several employees, as the following case illustrates. In March 2011, Teresa Wheatly was hired by Adobe as a software account manager. With excellent administrative and technical skills, plus four years of experience in Adaptable Software, Adobe's main competitor, Teresa became a valuable addition to the company's marketing team. As a single mother of two boys in elementary school, Teresa received permission to take Fridays off. She was also allowed to leave early or arrive…arrow_forward
- Please read the case and answer the questions at the end. Please respond to two of your peers. Do you agree or disagree? Sales at a large telecommunications company were down for the third quarter. Management reviewed several strategies to improve sales and concluded that one solution would be to improve training for the large, dispersed sales force. For the sake of expediency, the training department began using a needs assessment it conducted several years before as a basis to develop enhanced training. The plan was first to update the original needs analysis, and then to develop new training strategies on the basis of what it found. The department also began investigating new training technologies as a possible means to reduce training delivery costs. However, management was so intent on doing something quickly that the training department was ultimately pressured into purchasing a generic, off-the-shelf package by a local vendor. One of the features of the package that appealed to…arrow_forwardAssume that you are a project manager at a biotechnology company and that you work with managers from research, production, and marketing on a major product modification. You notice that every memo you receive from the marketing manager has been copied to senior management. Ac every company finctions, she spend time talking to big shots. You are also aware that sometimes when you and other project members are slaving away over the project, she is playing golfWith senior managers. What is your evaluation of her behaviour? As project manager, what do you do?arrow_forwardPlease original work Storyline: You were introduced to the concept of balanced scorecard this week. The Balanced Scorecard is a business tool that has grown in popularity. It provides a quick overview of the several performance measures in several areas of the organization. Some managers feel that whatever gets measured will get improved simply because it is getting additional attention. However, not everyone agrees that the scorecard is an effective performance management tool.Emma is on the fence. View the Balanced Scorecard concept and share your recommendations as to whether or not CM Tech should adopt the tool.Overview of the balanced scorecard that describes what the scorecard is and what a management team would hope to accomplish by using one. Talk about the advantages and disadvantages of using a Balanced Scorecard. Should CM Tech adopt the Balanced Scorecard. (examples Please add references with weblinksarrow_forward
- How would you characterize the manager's warning to Suzy: "You may get everyone a few dollars in back pay, but you'll also cost everybody their jobs. Remember, some of your coworkers are single parents who need this extra income to make ends meet." Does FLSA specifically address this type of "intimidating" statement? If so, how?arrow_forwardPlease read the case and answer the questions at the end. Please respond to two of your peers. Do you agree or disagree? Reliable Underwriters is a risk management firm that provides insurance services to large organizations. Part of its operation is a claims-processing center that employs 156 clerical workers. These workers interact with clients to answer questions and provide information about the status of claims. Reliable has a corporate objective of obtaining the highest possible customer satisfaction ratings. However, recent customer satisfaction surveys suggest that some of the clerical workers are not adequately meeting clients' needs. As part of an initiative to increase customer satisfaction, the management team of the claims processing center has decided to change the performance appraisal process. In the past, ratings have been made on a 5-point scale. A score of 5 represented outstanding performance, a score of 1 represented unacceptable performance, and a score of 3…arrow_forwardScenario Your organization is beginning an initiative to be more inclusive both internally and externally. The accounting department has been asked to provide employee data to the employee Diversity, equity and inclusion team and customer data to the financial inclusion team. Read the article : https://www.innovativegrowthsolutions.com/wp-content/uploads/2016/04/DEI-Best-Practices-Framework.pdf Identify data that may have DEI (Diversity, Equity, and Inclusion) relevance. Discuss the merits of the data and what it might mean for the DEI initiative.arrow_forward
- Evaluate credibility. Assume that you are involved you’re evaluating Tia’s  abbre at the beginning of our internship from the vantage points of the marketing team members at the Prestigio. Explain two ways in which she potentially processed, and one way in which she potentially lacks each of the following elements of  credibility: debility, competence, caring and character.arrow_forwardBased on the description of the Account Executive Job Responsibilities listed on page 120, assess whether Show Me the Money should use a behavior approach, a results approach, or a combination of both to measure performance.arrow_forwardAssume that you have been asked by the owner of your medium-sized import and export company (200+ people) to develop a more competitive total reward program for different jobs in the company. He says he is concerned that employees complain about being underpaid compared to the market. The owner is concerned about employee retention and that his key employees will leave the company for the competition if he does nothing. Outline the steps you will follow to develop a more competitive total reward program. Make sure to give a rationale for the type of job evaluation system and market survey method you propose. The jobs the owner is most concerned about are: • Shipping and Receiving Manager and • Shipping and Receiving Clerkarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.