How would you handle the Apple 'batterygate' scandal as an operations manager? What quality measures would you take to fix the problem and prevent it from happening again? When would you implement these measures and communicate with the stakeholders?

Discuss the recommended implementation strategies: how should the recovery strategy be presented to the customer?

The goal for this activity is for the student to identify actions that a manager is expected to take when an employee returns to work during the Corona Virus pandemic. The Health and Safety of the staff and customers are paramount. Directions: 1.      REVIEW the Case Study below. Review the 2 websites listed below. - Department of labor:  https://www.dol.gov/agencies/whd/pandemic   - Centers for Disease Control  https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/businesses-employers.html 2.      POST: Using your critical thinking skills and information from the text/PPT/websites, write and submit an original post for each question below. Each post must be a minimum of 300 words responding to the questions listed below. 3.      RESPONSE: You are asked to respond to two peer students' posts, minimum of 150 words each. Please note: Moodle allows a 30 minute delay for editing the original post prior to unlocking for a peer’s response. Corona Virus – Opening for Business Case…

3. In establishing a successful customer relationship and stay competitive in the market, Amazon should take care of the following. Elaborate both areas in detail. a) The required changes which meet the expectation of the customers.