Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758 The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Amount Percent of Total Shipping delays 2,989 % Packing errors 1,758 % Billing errors 1,531 % Shipping errors 940 % Electronic charge errors 691 % Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is ___. __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.
Analysis of customer complaints at an e-commerce retailer revealed the following: Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758 The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Amount Percent of Total Shipping delays 2,989 % Packing errors 1,758 % Billing errors 1,531 % Shipping errors 940 % Electronic charge errors 691 % Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is ___. __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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Analysis of customer complaints at an e-commerce retailer revealed the following:
Billing errors: | 1,531 |
Shipping errors: | 940 |
Electronic charge errors: | 691 |
Shipping delays: | 2,989 |
Packing errors: | 1,758 |
The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places.
Name | Amount | Percent of Total |
Shipping delays | 2,989 | % |
Packing errors | 1,758 | % |
Billing errors | 1,531 | % |
Shipping errors | 940 | % |
Electronic charge errors | 691 | % |
Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram.
The correct Pareto diagram is ___.
__________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.
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