Analysis of customer complaints at an e-commerce retailer revealed the following:   Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758   The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places.   Name Amount Percent of Total Shipping delays 2,989  % Packing errors 1,758  % Billing errors 1,531  % Shipping errors 940  % Electronic charge errors 691  %   Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is  ___.                     __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________  of customer complaints will be solved.

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
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Analysis of customer complaints at an e-commerce retailer revealed the following:

 

Billing errors: 1,531
Shipping errors: 940
Electronic charge errors: 691
Shipping delays: 2,989
Packing errors: 1,758

 

The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places.

 

Name Amount Percent of Total
Shipping delays 2,989  %
Packing errors 1,758  %
Billing errors 1,531  %
Shipping errors 940  %
Electronic charge errors 691  %

 

Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram.

The correct Pareto diagram is  ___.

 

 

 

 

 

 

 

 

 

 

__________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________  of customer complaints will be solved.

A.
B.
[Frequency
4000
3000
2000
1000
Frequency
4000
3000
2000
1000
Shipping Packing
delays
l…...
Billing
Shipping Electronic
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Shipping
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Packing
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charge errors
I...
Billing
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Shipping
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C.
Electronic
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D.
[Frequency
4000
3000
2000
1000
[Frequency
4000
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Shipping
delays
Shipping
delays
Packing
errors
Packing
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Billing
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Billing
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Shipping
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Electronic
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Electronic
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Transcribed Image Text:A. B. [Frequency 4000 3000 2000 1000 Frequency 4000 3000 2000 1000 Shipping Packing delays l…... Billing Shipping Electronic errors errors Shipping delays errors Packing errors charge errors I... Billing errors Shipping errors C. Electronic charge errors D. [Frequency 4000 3000 2000 1000 [Frequency 4000 3000 2000 -1000- Shipping delays Shipping delays Packing errors Packing errors Billing errors Billing errors Shipping errors Shipping errors Electronic charge errors Electronic charge errors
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