An automotive center keeps track of customer complaints received each week. The
Store A
xi |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
p(xi) |
0.10 |
0.15 |
0.20 |
0.25 |
0.15 |
0.10 |
0.05 |
Store B |
|
|
|
|
|
|
|
xi |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
p(xi) |
0.10 |
0.15 |
0.25 |
0.22 |
0.13 |
0.08 |
0.07 |
The Manager provides the following utility
xi |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
u(xi) |
1.00 |
0.60 |
0.40 |
0.20 |
0.10 |
0.05 |
0.00 |
Which store does the Manager prefer as having fewer complaints? Compare using utility as the metric with using the average number of complaints as the criterion for deciding which Store is better (or worse). Why?
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