a. Which of the three persons is the bottleneck? An administrative support person who processes every tax statement. OA senior accountant (who is also the owner) who processes only tax statements for new customers. O A junior accountant who only processes tax statements for repeat customers. b. For a mix of 20:80 between new and old cases, what is the flow rate and what is the capacity? (Do not round intermediate calculations. Round your answers to the nearest whole number.) Flow rate Capacity New Customers Repeat Customers
a. Which of the three persons is the bottleneck? An administrative support person who processes every tax statement. OA senior accountant (who is also the owner) who processes only tax statements for new customers. O A junior accountant who only processes tax statements for repeat customers. b. For a mix of 20:80 between new and old cases, what is the flow rate and what is the capacity? (Do not round intermediate calculations. Round your answers to the nearest whole number.) Flow rate Capacity New Customers Repeat Customers
Practical Management Science
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Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
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Transcribed Image Text:a. Which of the three persons is the bottleneck?
An administrative support person who processes every tax statement.
OA senior accountant (who is also the owner) who processes only tax statements for new customers.
O A junior accountant who only processes tax statements for repeat customers.
b. For a mix of 20:80 between new and old cases, what is the flow rate and what is the capacity? (Do not round intermediate
calculations. Round your answers to the nearest whole number.)
Flow rate
Capacity
New Customers Repeat Customers
![GV is a small accounting firm supporting wealthy individuals in their preparation of annual income tax statements. Every December, GV
sends out a short survey to its customers, asking for the information required for preparing the tax statements. Based on 50 years of
experience, GV categorizes its cases into the following two groups:
Group 1 (new customers): 20 percent of cases
• Group 2 (repeat customers): 80 percent of cases
This year, there are 50 income tax statements arriving each week. In order to prepare the income tax statement, GV has three
resources. The activities are carried out by the following three persons:
An administrative support person who processes every tax statement.
A senior accountant (who is also the owner) who processes only tax statements for new customers.
A junior accountant who only processes tax statements for repeat customers.
Below are processing times. Assume everyone works 40 hours per week.
Handling by
Handling by
senior Accountant junior Accountant
[minutes/unit] [minutes/unit]
40
not applicable
15
not applicable
a. Which of the three persons is the bottleneck?
Group
Administrator
[minutes/unit]
20
20](/v2/_next/image?url=https%3A%2F%2Fcontent.bartleby.com%2Fqna-images%2Fquestion%2F01d01b29-ede7-42ba-8dcd-8c0b18e94cc8%2F942f1162-46c8-4049-8045-903cde9f0628%2Feajebic_processed.jpeg&w=3840&q=75)
Transcribed Image Text:GV is a small accounting firm supporting wealthy individuals in their preparation of annual income tax statements. Every December, GV
sends out a short survey to its customers, asking for the information required for preparing the tax statements. Based on 50 years of
experience, GV categorizes its cases into the following two groups:
Group 1 (new customers): 20 percent of cases
• Group 2 (repeat customers): 80 percent of cases
This year, there are 50 income tax statements arriving each week. In order to prepare the income tax statement, GV has three
resources. The activities are carried out by the following three persons:
An administrative support person who processes every tax statement.
A senior accountant (who is also the owner) who processes only tax statements for new customers.
A junior accountant who only processes tax statements for repeat customers.
Below are processing times. Assume everyone works 40 hours per week.
Handling by
Handling by
senior Accountant junior Accountant
[minutes/unit] [minutes/unit]
40
not applicable
15
not applicable
a. Which of the three persons is the bottleneck?
Group
Administrator
[minutes/unit]
20
20
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