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- 1- Which of the following that embraces the thought of walk the talk. Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary 2- Which of the following undertaking requires the team to be equipped with appropriate information? Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary 3- Which of the following undertaking allows the shifting as the work evolves? Group of answer choices a. Flatten your hierarchy b. Model the behavior You want to see c. Educate your team d. Allow team leadership roles to vary 4- By staying curious , you Group of answer choices a. engage with your people on a personal level b. are open and human c. help your group realize viewpoints outside of its own d. help build process efficiently 5- By showing your team you care you Group…Case: The Busy Boss Delegates Director of materials management Tom Netter was responsible for activities divided among five managers, some who themselves had subordinate supervisors. As someone responsible for a wide range of activities, Tom had always espoused a belief and active delegation of authority an active participative management as far as his direct-reporting managers were concerned. It seemed to Tom as though a common response throughout the hospital to many problems and questions that arose was, “That's Netter's responsibility”. In a way it made him feel good to be identified so strongly with many important activities. Among Tom’s many responsibilities was membership, on behalf of the hospital, on several product committees of the region’s group purchasing program. He also served on at least four hospital committees, including the product evaluation committee and the safety committee. As is often the case with a growing health care institution and with the expanding…Case: The Busy Boss Delegates Director of materials management Tom Netter was responsible for activities divided among five managers, some who themselves had subordinate supervisors. As someone responsible for a wide range of activities, Tom had always espoused a belief and active delegation of authority an active participative management as far as his direct-reporting managers were concerned. It seemed to Tom as though a common response throughout the hospital to many problems and questions that arose was, “That's Netter's responsibility”. In a way it made him feel good to be identified so strongly with many important activities. Among Tom’s many responsibilities was membership, on behalf of the hospital, on several product committees of the region’s group purchasing program. He also served on at least four hospital committees, including the product evaluation committee and the safety committee. As is often the case with a growing health care institution and with the expanding field…
- Customer Behavior Discussion Discussion Topic Discussion Introduction This week, we discovered that there are specific types of behaviors that customers will display to c/s workers: rational, inquisitive, decisive, and expressive. Figure 6.3 on page 227 will be a great tool for our customer service toolbox. Based on the behavior of the customer, Lucas provides specific strategies on how we can handle the customer's origination. In this week's discussion posts, we are going to pinpoint customer behavior based on the information provided to us. You will want to use pages 217-219 to look for the descriptors for each scenario. Discussion Directions A. Initial Post: Read each scenario below and then you will need to write one paragraph for each scenario guessing which behavior the customer is portraying based on the event. For your initial post, you must have at least four paragraphs, one paragraph per scenario. Please make sure to create four paragraphs to potentially obtain full credit…CASE: In one telecommunication company, the senior executives are experiencing conflict. Ten of the senior executives are from engineering background whereas four of them are from marketing The four senior executives are frustrated in their attempts to increase the budget for marketing and customer services instead of technology investment. They are blaming the other senior executives for being hard-headed. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve the problem QUESTION: What type of conflict is presented in this case?1.What type of decision process does Pitcher seem to be using in his work with other departments? What type of process should he be using in this situation? Explain. 2. How would Davidson apply the Carnegie model to make a decision about Pitcher at this point? Explain. 3. Does the type of decision process Pitcher appears to use when working with other departments reflect any personal constraints (Exhibit 13.3)? Any cognitive biases? Explain.
- Aaron, a graduate drops in one Sunday afternoon to see one of his professors - Prof. Hansome. After the initial greetings and pleasantries, the discussion ventures into Aaron's professional work life. Prof Hansome gets to know that Aaron works as a Management Trainee for Altonia Industries for the last 10 months, albeit in various departments. He is currently working in the Market Research Division for the company. Very soon, the prof realizes that the purpose of Aaron's visit is that he wants to discuss with his professor about his job and the situations and issues that he has facing at his workplace with his supervisors and the top management. "To be honest Sir, I am not satisfied with what is happening around," starts Aaron, "In fact, I am NOT HAPPY with the fact that the reporting managers behave more like supervisors than as Managers." "What exactly are you trying to say?" asks the Prof "All they do is question everything instead of supporting us. They don't include us, the…3 You are in a job interview and you are asked the question: “Tell me about a time when you got someone to go along with something that they were not interested in doing. What did you do?” Please write your answer to this question in the space below: It is always recommended to prepare a few questions to ask the interviewer if they ask you if you have any questions. Given our class discussion, what are two good questions you would ask and wh y?y?8- In an organization the senior managers are finding out the various factors that affect employee relations while they are working in the organization. One of the managers is analyzing the factors why the employees leave the organization. He interviewed employees and found that majority of employees leave the organization for various reasons. Select the reason for maximum number of employees leaving an organization. a. Challenges with their managers b. Dress code c. Policy and legal training d. Internet usage policy
- 1. Describe the nature and causes of the employee health insurance cost problemin this case.2. What information should the employee health benefits committee gather beforemaking any recommendations? Why?DeCarlo came away from the conference with a greater appreciation of the complexityof the problem of increasing employee health insurance costs and a greaterdetermination to do something about it. However, he wasn’t sure about his next steps.He viewed his company as a “preferred employer” because it had always paid abovethe market wage rates and its benefits were always more liberal than those of otherU.S. companies and particularly those of foreign competitors. DeCarlo did not want todo anything to jeopardize his company’s advantage in attracting and retaining highquality personnel. At the same time, he realized that if no changes were made, hishealth insurance premiums may be greater than his total projected company earningsby the year 2016.Quality Auto Parts’ present health insurance…To: New Consulting Team Member From: CEO (your name, you are the CEO) Subject: Scientific Management Date: Current Date Welcome to our consulting firm. To start, I would like you to address some team issues. You are a manager in our consulting firm - you know the challenges associated with teams and have a number of teams that report to you. You plan to show the video set out in this assignment to your teams and then discuss the answers to the questions below based on the issues set out in the video. Your reading of Chapter 1, 2, and 15 should provide you with the information you need to draft a memo directed to your team members by answering the following questions. Assignment Instructions (complete each step) APA Sample Memo (APA formatted Memo - Sample Memo Weblink) Sample Memo // Purdue Writing Lab Write a 600 minimum word Memorandum (format) addressed to your team. Write in (APA Academic Memo Format, Times New Roman 12 Font, Double Spaced Preferred) and address/discuss the issues…You are the Human Resources manager for Gregarious Garage (GG), a company that makes garage doors. The president of GG, Billy Boss (BB) emails you to tell you about an incident that happened over the weekend. Holly Hopeful (HH) was working Sunday, trying to make some extra money. HH worked every day that week, and was tired, but she decided she would work, anyway. Due to her being tired, her hand slipped while she was cutting a door, and she sliced her hand on a blade. Word gets out about HH's injury. Monday morning, HH's friend and coworker, Jack Jumpy (JJ), refuses to work on the machine. BB is irate at HH for getting hurt and costing GG money. BB is also angry at JJ for not working, because nobody else except HH and JJ can run that machine. BB sacks both the employees and he emails you to tell you they are terminated immediately. You remember talking to HH and JJ when they asked for your help in contacting a local union for employee representation. BB does not say this,…
