A USA based cable broadband company wants to investigate whether it's east coasts customers have a higher average customer satisfaction score than compared to it's west coast customers. The customer survey asks for a score between and 5, with 1 being poor and 5 being excellent. 174 east coast customers are surveyed, and the sample mean is 3.35 with a sample standard deviation of 0.51. For the west coast, 355 customers are surveyed, and the sample mean is 3.24 with a sample standard deviation of 0.52.

MATLAB: An Introduction with Applications
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Author:Amos Gilat
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**Hypothesis Testing Question**

**Question:**
What is the test statistic for this hypothesis test comparing East and West coast customer scores? Round to the nearest 2nd decimal place, x.xx.

**Answer Box:**
__________________________________ 

**Explanation:**

In a hypothesis test comparing two groups, such as East and West coast customer scores, the test statistic quantifies the difference between the observed data and what would be expected under the null hypothesis. Here, the prompt requires you to compute and round the test statistic to the nearest two decimal places. Please enter your answer in the provided box.
Transcribed Image Text:**Hypothesis Testing Question** **Question:** What is the test statistic for this hypothesis test comparing East and West coast customer scores? Round to the nearest 2nd decimal place, x.xx. **Answer Box:** __________________________________ **Explanation:** In a hypothesis test comparing two groups, such as East and West coast customer scores, the test statistic quantifies the difference between the observed data and what would be expected under the null hypothesis. Here, the prompt requires you to compute and round the test statistic to the nearest two decimal places. Please enter your answer in the provided box.
### Customer Satisfaction Study of East and West Coast Broadband Customers

A USA-based cable broadband company is conducting an investigation to determine whether its East Coast customers have a higher average customer satisfaction score compared to its West Coast customers. The survey utilized for this analysis requests customers to provide satisfaction scores ranging from 1 to 5, where 1 represents 'poor' satisfaction and 5 signifies 'excellent' satisfaction.

#### Survey Results:

- **East Coast Customers:**
  - Number of Respondents: 174
  - Sample Mean: 3.35
  - Sample Standard Deviation: 0.51

- **West Coast Customers:**
  - Number of Respondents: 355
  - Sample Mean: 3.24
  - Sample Standard Deviation: 0.52

These results provide a comparative look into the satisfaction levels between customers from different coasts, which can help in identifying whether there is a significant difference in customer satisfaction based on geographic location. The company aims to use this data to improve its services and address any regional discrepancies in customer satisfaction.
Transcribed Image Text:### Customer Satisfaction Study of East and West Coast Broadband Customers A USA-based cable broadband company is conducting an investigation to determine whether its East Coast customers have a higher average customer satisfaction score compared to its West Coast customers. The survey utilized for this analysis requests customers to provide satisfaction scores ranging from 1 to 5, where 1 represents 'poor' satisfaction and 5 signifies 'excellent' satisfaction. #### Survey Results: - **East Coast Customers:** - Number of Respondents: 174 - Sample Mean: 3.35 - Sample Standard Deviation: 0.51 - **West Coast Customers:** - Number of Respondents: 355 - Sample Mean: 3.24 - Sample Standard Deviation: 0.52 These results provide a comparative look into the satisfaction levels between customers from different coasts, which can help in identifying whether there is a significant difference in customer satisfaction based on geographic location. The company aims to use this data to improve its services and address any regional discrepancies in customer satisfaction.
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