.An example of a service-after-sale process measure is:

Which of these two procedures is more reliable: 1) you performing an inventory count as a part of testing inventory or 2) you inspecting shipping documents a part of testing sales? Why?

Six Sigma is a process with no more than 3.4 defects per million opportunities (DPMO) A program designed to reduce defects, lower costs, save time, and improve customer satisfaction a process that is 99.9997% capable A comprehensive system for achieving and sustaining business success All of these

What does quality customer service mean to you?

Process capability indices measure process’ ____; process performance indices measure process’ ____. (a) actual performance; actual performance (b) actual performance; potential capability (c) potential capability; actual performance (d) potential capability; potential capability

Supppose that customers are asked to rate the quality of the service provided at a busy service facility. Based on the lectures on quality this term, select the choice that best highlights customer-preferred quality dimensions.   a.Reliability, Assurance, Tangibles, Empathy, and Responsiveness. b. Responsiveness, Altruism, Tangibles, Empathy, and Readiness. c. Timeliness, Assurance, Needs, Reliability, and Empathy. d. Intangibles, Price, Location, Timeliness, and Needs.

A safety-critical system is one whose failure or misuse may cause human injury or death.Given that an EHR system can be considered to be such a system, which set of tasks associated with software implementation deserve special attention by the Midwest Hospital project team?   a. Train end users, perform user acceptance testing, and provide for ongoing end-user support and training.     b. Conduct an alpha and beta test, perform a direct conversion to start up the new system, and apply the Lewin and Schein three-stage model for implementing the new system to ensure that appropriate changes are made to people, structure, and tasks affected by the new system.     c. Allow sufficient time for site preparation, perform a direct conversion from the old system to the new system, and employ the technology acceptance model to lead to better attitudes about the use of the new system.     d. Perform thorough unit testing, conduct frequent system reviews to…

When a consumer calls the help desk and says, "My machine won't start," an excellent help desk worker should have four investigative questions ready. This will help them find the problem.

Why should system developers care about ISO?

As a determinant of service quality, reliability refers to     a. the ability to perform the promised service consistently, dependably, and accurately.     b. the useful life of the product or service.     c. service after sale.     d. the ability of service provider to convey trust and confidence.     e. the willingness and/or readiness to provide service.