A large business process outsourcing company operates 5 days a week (Monday to Friday). The manager estimates that the minimum number of agents requires, a combined on-site and work-from-home (WFH) setup, to provide prompt service: 20 for Monday, 18 for Tuesday, 23 for Wednesday, 28 for Thursday, and 32 for Friday. Labor rules state that each agent must work for 3 days a week on-site. and 2 days in WFH setup. For example. an agent who works on-site Monday to Wednesday must be on WFH setup during Thursday and Friday. Also. the company wants at least 60% of the workforce daily to report on-site. Formulate the appropriate LP model for this problem to minimize the number of agents to be hired.

A large business process outsourcing company operates 5 days a week (Monday to Friday). The manager estimates that the minimum number of agents requires, a combined on-site and work-from-home (WFH) setup, to provide prompt service: 20 for Monday, 18 for Tuesday, 23 for Wednesday, 28 for Thursday, and 32 for Friday. Labor rules state that each agent must work for 3 days a week on-site. and 2 days in WFH setup. For example. an agent who works on-site Monday to Wednesday must be on WFH setup during Thursday and Friday. Also. the company wants at least 60% of the workforce daily to report on-site. Formulate the appropriate LP model for this problem to minimize the number of agents to be hired.

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter4: Linear Programming Models

Section: Chapter Questions

Problem 111P

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