A bank has started a 6-sigma quality improvement program. The corporate banking department would like to use this approach to improve the corporate banking credit report preparation process.  What would be the relevant performance measures related to this process?  How would you decrease the variability of these performance measures?

Practical Management Science
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Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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  1. A bank has started a 6-sigma quality improvement program. The corporate banking department would like to use this approach to improve the corporate banking credit report preparation process.  What would be the relevant performance measures related to this process?  How would you decrease the variability of these performance measures?
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