______ refers to the process by which goods and services are delivered to the customer. In class, we discussed how this is aided by a pay structure as one level (i.e., a customer associate at a lower level) can direct clients to another appropriate level (i.e., a financial advisor) in order to efficiently offer a service to the customer.    A. Value   B. Work flow   C. Exchange value   D. Job-based structure

In which situation would you be more likely to use the Rogerian model than the Toulmin model? A.Your company is under financial strain so each department must propose a potential solution. You analyze the solutions not only to determine the best approach, but also to see if there's a way to appease every department in the process. B.Your new job involves a lengthy commute. You call a family meeting in hopes to convince everyone that buying a hybrid car will save money. C.Your friend believes the earth is flat so you aim to convince him that the earth is round. D.Your department at work wants to reduce the number of employees. Fearing mass layoffs, you set up a petition for employees to sign in an attempt to remove the CEO with a vote of no confidence.   2. In what field of study was the "inventor" of the Rogerian model?  a. Humanistic Psychology b. Speech and Debate c.Rhetoric d. Classical Argumentation   3.Which of the following would best depict the structure of a Rogerian…

Service organizations display the following characteristics, except that:     A. They create more jobs than do manufacturers.   B. They employ more people than do manufacturing concerns.   C. They carry larger inventories than do manufacturing concerns.   D. They account for more than half of all goods and services produced.

Goldratt’s “Theory of Constraints”A 2-3 line answer/explanation is enough for each question.#1.  What is the goal? #2.  Alex’s thinking seems to be “distorted” by conventional management accounting metrics. What problem or problems does this lead to?#3. What are the three operational measurements? Include a one or two sentence description of each. #4. How is each operational measurement computed?  #5. Of the three measures, which measure has the greatest impact on profitability? Briefly, describe why this differential impact might be true.#6. What are the five focusing steps as first described? #7. What are the five focusing steps that are finally settled upon? #8.  What are the six “takeaways” on how to drive continuous improvement?  #9.  How might this approach be useful almost any organization)? #10. Any other comments that you care to make. *** Your general assessment of TOC. *** *** Of special interest is any experience you might have had with using the TOC. Basic situation or…