Need help with the scenario and questions associated please 6:21Scenario:LTE+个Suppose you are a training leader at amanufacturing company. You have beenasked to deliver a report about how you willassess the effectiveness of a new trainingprogram your department is going todevelop regarding more effective customerservice at your call centers and addressingthe increased product returns. There havebeen decidedly too many customershanging up after holding on the phone linefor 5 minutes or more and too manycustomers doing in-store returns ofproduct.•Explain what action would beappropriate to determine if training isnecessary and the three areas thatwould need to be addressed. Whatinformation would you want to obtainin each area?• Give at least two examples ofbusiness measures that could be usedto assess the effectiveness of thetraining and how these might berelevant to managers. Explain whythey would be good measures ofeffectiveness from the perspective ofthese managers.|||O

The first step would be to carry out a comprehensive needs analysis in order to determine if…

Answered: 6:21 Scenario: LTE+ 个 Suppose you are a…

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter7: Planning And Goal Setting

Section: Chapter Questions

Problem 1EE

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I will upvote if informative, pls pls plss tenchu WRITE DOWN 5 BEST TEST-TAKING TECHNIQUE TIPS WHICH YOU FIND VERY EFFECTIVE AS A STUDENT, AND EXPLAIN WHY.
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Exercise 3: "The Unhappy Customer"Your job in this Department is to assist recipients of substance abusegrants. It involves working with customers face-to-face each day. Sincethere are many recipients of these grants, it is impossible to know all ofthem personally. Due to recent budget cuts, some of the grantees havebeen eliminatedSome of the discontinued recipients have been calling you. They areextremely upset and have even screamed at you. One even threatened toget even since you ruined his life. You ignore these calls and threats,attributing the behavior to the situation of losing their livelihoods. In fact,you actually feel sorry for them and decide you would also be upset ifyou lost your program.One morning, you are sitting in your office and a man bursts in and startswaving a gun at you. You do not recognize him. He starts screaming, "It'stime to get even and don't act like you don't know what I'm talkingabout!"
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