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5.18. The Wearever Shoe Company is going to open a new branch at a mall, and company managers are attempting to determine how many salespeople to hire. Based on an analysis of mall traffic, the company estimates that customers will arrive at the store at the rate of nine per hour (Poisson distributed), and from past experience at its other branches, the company knows that salespeople can serve an average of six customers per hour (Poisson distributed). How many salespeo- ple should the company hire in order to maintain a company policy that on average a customer should have to wait for service no more than 30% of the time?

5.18. The Wearever Shoe Company is going to open a new branch at a mall, and company managers are attempting to determine how many salespeople to hire. Based on an analysis of mall traffic, the company estimates that customers will arrive at the store at the rate of nine per hour (Poisson distributed), and from past experience at its other branches, the company knows that salespeople can serve an average of six customers per hour (Poisson distributed). How many salespeo- ple should the company hire in order to maintain a company policy that on average a customer should have to wait for service no more than 30% of the time?

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
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5.18. The Wearever Shoe Company is going to open a new branch at a mall, and company managers are attempting to determine how many salespeople to hire. Based on an analysis of mall traffic, the company estimates that customers will arrive at the store at the rate of nine per hour (Poisson distributed), and from past experience at its other branches, the company knows that salespeople can serve an average of six customers per hour (Poisson distributed). How many salespeo- ple should the company hire in order to maintain a company policy that on average a customer should have to wait for service no more than 30% of the time?
Transcribed Image Text:5.18. The Wearever Shoe Company is going to open a new branch at a mall, and company managers are attempting to determine how many salespeople to hire. Based on an analysis of mall traffic, the company estimates that customers will arrive at the store at the rate of nine per hour (Poisson distributed), and from past experience at its other branches, the company knows that salespeople can serve an average of six customers per hour (Poisson distributed). How many salespeo- ple should the company hire in order to maintain a company policy that on average a customer should have to wait for service no more than 30% of the time?
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