Understanding Business
12th Edition
ISBN: 9781259929434
Author: William Nickels
Publisher: McGraw-Hill Education
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Question
42-
Which of these situations will cause a failure in the communication process?
a.
There are a lot of communication barriers
b.
There is no feedback between the sender and receiver
c.
The speaker is the only one talking during the entire time
d.
All of the options are correct
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- In the communication process, filtering occurs when . a people communicate mainly positive information about themselves by screening out negative information. b the sender carefully selects words that the receiver is most likely to understand correctly. c the receiver removes noise from the communication process so that the sender's message is more accurately understood. d an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels.arrow_forwardEmpowerment is: The power of management Giving employees responsibility over the work they are required to do Suitable training programs are needed to support organization’s policy Communication processes used by information agencies The advantages of MIS (management information systems) may include all except: Creates a competitive advantage Facilitate communication Helps in better decision making Decreases organizational control An innovative organization requires, An organic structure Tolerance of risk A high degree of autonomy All of the abovearrow_forward8. List three ways that you can demonstrate active listening skills to assist with communications, including client relations.arrow_forward
- List and explain what we analyze when we judge the success of a speaker in terms of delivery when it comes to speaker’s presence and voice. Presence Voice 1. 2. 3. 4.arrow_forwardA memo is an example for: a. Lateral communication b. Written communication c. External communication d. Internal communicationarrow_forwardIf you are preoccupied with personal problems, it is difficult to give your full attention to understanding the meanings of a message. This is characterized as which type of communication barrier? a. Wrong Medium O b. Psychological noise O c. Semantic barrier O d. Physical noisearrow_forward
- Which is NOT a barrier to communication O the receiver O the environment O the sender using active listening skillarrow_forwardThe transactional communication model best represents what happens during communication. Which of the following statements represents a fact about the transactional model? O It is a one-way method of communication. O Interpretations are subjective; each person shapes the message to fit their own unique perceptions. O Feedback is not required; it only requires the messages to be encoded and decoded.arrow_forwardWhich of the following is the characteristic of open-ended questions? A. often requires probing B. respondents get to reply in their own words C. answers based on respondent's frame of reference D. can be used to interpret closed-ended questions E. all of the above are characteristic of open-ended questionsarrow_forward
- Don't use Aiarrow_forwardRespond to the Discussion A discussion response is meant to allow a person time for personal reflection in order to respond thoughtfully to a topic following a group discussion in which ideas and thoughts were exchanged on a particular topic or issue. Discussion: Services differ from products because they are intangible, and service providers must spend more time promoting and communicating the value of services to customers than they do with products. In addition, since services cannot be stored or taken home, customers must experience the service at the time of purchase, and it must provide high value and customer satisfaction. There are means by which a service provider can promote services and convey their value to consumers: The service marketer can use online channels such as social media and blogs where customers share their service experiences to inform consumers about the service and ensure that it will benefit them. A service marketer may also use television and print…arrow_forwardWhich statement is most accurate concerning messages in public speaking? A. They're essentially composed at the moment of utterance. B. They include verbal signals but not nonverbal signals. C. Their messages have nothing in common with conversational messages. D. Their organization helps listeners remember what was said.arrow_forward
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