36. Describe how a well-planned receiving and storage program contributes to cost and quality control.

What factors have contributed to the increased awareness of quality in modem business?

A luxury hotel has been receiving a lot of complaints from guests recently. The manager worries that if these complaints continue, the hotel will start to lose clients. Therefore, you have been hired as a consultant to correct the problem(s). A list and count of the major complaints by week for the last month is as follows: Week 1 Error on bill         10 Room not ready at check-in         8 Room service delivery late          3 Long line at check-out   10 Week 2 Error on bill         12 Noise in hallway                2 Long line at check-out   5 Room dirty           10 Week 3 Not enough towels in room         5 Error on bill         7 Room service delivery late          6 Not enough close-up parking      2 Week 4 Room dirty           7 Error on bill         9 Room not ready at check-in         10 Long line at check-in       9 You have decided to use a few of the “Tools of Quality” to present your finding to hotel management. Prepare a report to management that includes the…

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