3. WHAT ARE THE TYPES OF GUESTS IN THE HOTEL WHO ARE GIVEN SPECIAL ATTENTIONа.b.c.d.

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Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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Question 3 A. In serving customers, there are seven particular behaviours that can spoil the delivery of an excellent service product. Explain the SEVEN (7) deadly sins in which all customer contact employees should ensure never occurs in customer service. B. List FOUR (4) needs that motivate customers according to Maslow's hierarchy. C. Outline FIVE (5) strategies that can be used by organisations to help develop or maintain customer loyalty.
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Basics of Productivity Measurement Holbrook Company gathered the following data for the past two years: Base Year Current Year 1,140,000 920,000 $15 Output Output prices Input quantities: Materials (lbs.) Labor (hrs.) Input prices: Materials Labor Required: 184,000 92,000 Materials productivity ratio Labor productivity ratio Feedback $5 $8 Holbrook Company Productivity Profile Base Year 1. Prepare a productivity profile for each year. If required, round your answers to two decimal places. 5 10 1,140,000 570,000 $15 1 $6 $8 Current Year 2.00
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3. WHAT ARE THE TYPES OF GUESTS IN THE HOTEL WHO ARE GIVEN SPECIAL ATTENTION а. b. c. d.